TS/SCI Federal Data Center Support Technician (Remote-Ready)

Hewlett Packard Enterprise Company in; Richmond (VA); Hybrid; USD 93,000 - 214,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Federal Installation Support Service Technician for Manassas, VA. This role supports a multi-year data center environment on a government contract, involving lifecycle/incident management and collaboration with customers and vendors. Onsite daily work is required, with remote/teleworker options as needed.

U.S. citizenship and TS/SCI with Full Scope Poly clearance are required. The position may require evenings or weekends to meet SLAs and project needs.

Qualifications

• Bachelor's degree or equivalent in a technical field and Security+ certification.
• US Citizenship is required; TS/SCI with Full Scope Poly is required.
• Experience in data center support and incident management on federal contracts.
• Strong collaboration and communication skills with customers and vendors.

Responsibilities

• Maintain data center network and internal system gear on a federal contract.
• Assist in system installations and troubleshooting per standards.
• Monitor IT infrastructure and respond to incidents based on severity and impact.
• Mentor teammates and coordinate with customers and vendors on complex issues.
• Provide recommendations for operational efficiencies and best practices.

Skills

Team collaboration

Listening & communication

Troubleshooting

Configuration management

Networking engineering

Monitoring tools

Education

Bachelor's Degree in CS/IS/Engineering

Security+ certification

CCNA certification

Tools

Linux knowledge

ServiceNow

Monitoring tools

Job description

Hewlett Packard Enterprise is seeking a Federal Installation Support Service Technician for Manassas, VA. This role supports a multi-year data center environment on a government contract, involving lifecycle/incident management and collaboration with customers and vendors. Onsite daily work is required, with remote/teleworker options as needed.

U.S. citizenship and TS/SCI with Full Scope Poly clearance are required. The position may require evenings or weekends to meet SLAs and project needs.