TS/SCI Cleared Senior IT Services Consultant

ScienceLogic

United States

On-site

USD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental and view

401(k) plan with employer match

Flexible Paid Time Off (FTO)

Volunteer Time Off (VTO) - two days/yr

5-year Service Sabbatical

Paid parental leave

Referral bonus program

Pet insurance

HQ Office in Reston Town Center with k

Regular virtual events

Job summary

ScienceLogic is seeking a TS/SCI Cleared Professional Services Consultant to serve as the primary onsite technical interface for the ScienceLogic product line with Federal customers in the DMV region. You will join a fast-paced, collaborative team and engage with customers and cross-functional colleagues to ensure successful deployments.

You will lead installation, configuration, integration, and troubleshooting, provide technical guidance, and advocate for customer needs internally.

Qualifications

10+ years supporting Federal customers.
Active TS/SCI clearance with ability to successfully complete a CI Poly
7+ years with enterprise infrastructure monitoring, network management, or application performance platforms
5+ years of hands‑on Linux administration/support experience
Strong enterprise infrastructure knowledge across Linux/Unix and Windows environments
Experience implementing and troubleshooting enterprise monitoring/network management solutions
Hands‑on experience with SNMP, MIBs, traps and Syslog
Experience with MySQL and scripting/automation (PowerShell, Python, Bash or similar)
Strong customer‑facing, troubleshooting, communication and consultative skills
Ability to work independently, lead customer engagements and manage competing priorities
Bachelor's degree in Computer Science, Engineering or related field

Responsibilities

Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
Lead hands‑on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.