Professional Services Consultant

ScienceLogic; Springfield (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

ScienceLogic is seeking a highly experienced, TS/SCI-cleared Professional Services Consultant to serve as the primary onsite technical interface and SME for government customers. You will lead installation, configuration, integration, and troubleshooting of ScienceLogic solutions and partner with customer teams to provide guidance and issue resolution.

Your work includes acting as the voice of the customer, documenting progress, and supporting security processes, audits, and change management

Qualifications

• 10+ years supporting Federal customers.
• Active TS/SCI clearance with CI Poly.
• 7+ years with enterprise infrastructure monitoring, network management, or application performance platforms.
• 5+ years of hands-on Linux administration/support experience.
• Strong enterprise infrastructure knowledge across Linux/Unix and Windows environments.
• Experience implementing and troubleshooting enterprise monitoring/network management solutions.
• Hands-on experience with SNMP, MIBs, traps and Syslog.
• Experience with MySQL and scripting/automation (PowerShell, Python, Bash or similar).
• Strong customer-facing, troubleshooting, communication and consultative skills.
• Ability to work independently, lead customer engagements and manage competing priorities.
• Bachelor's degree in Computer Science, Engineering or related field.

Responsibilities

• Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
• Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
• Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
• Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
• Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
• Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.

Skills

Active TS/SCI clearance

CI Poly

Linux administration

Windows administration

Network monitoring & APM

Scripting (PowerShell, Python, Bash)

Customer-facing consulting

Project management

Education

Bachelor's degree in Computer Science, Engineering or related field

Tools

ScienceLogic/EM7

SolarWinds

NetCool/Tivoli

Nagios

HP OpenView

REST/integrations

WMI

XML/SOAP

Job description

ScienceLogic is looking for a TS/SCI Cleared Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

What you’ll be doing…

• Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
• Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
• Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
• Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
• Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
• Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.

Qualities you possess…

• 10+ years supporting Federal customers.
• Active TS/SCI clearance with ability to successfully complete a CI Poly.
• 7+ years with enterprise infrastructure monitoring, network management, or application performance platforms.
• 5+ years of hands-on Linux administration/support experience.
• Strong enterprise infrastructure knowledge across Linux/Unix and Windows environments.
• Experience implementing and troubleshooting enterprise monitoring/network management solutions.
• Hands-on experience with SNMP, MIBs, traps and Syslog.
• Experience with MySQL and scripting/automation (PowerShell, Python, Bash or similar).
• Strong customer-facing, troubleshooting, communication and consultative skills.
• Ability to work independently, lead customer engagements and manage competing priorities.
• Bachelor's degree in Computer Science, Engineering or related field.

Preferred

• Experience with ScienceLogic/EM7, SolarWinds, NetCool/Tivoli, Nagios, HP OpenView or similar EMS/NMS platforms.
• Experience with REST/integrations, WMI, XML/SOAP and Linux scripting.
• ServiceNow, PagerDuty or other ITSM integration experience.