TS/SCI Application Support Engineer Mission Critical Media

Absolute Business Solutions Corp.; Bethesda (MD); On-site; USD 110,000 - 225,000; Full time

Benefits offered by this job

Retirement Planning - 401k Fully Veste

Annual Health and Wellness Allowance -

Career Development - Annual Funds tosp

Volunteer Time Off - 8 hours annually

Charitable Match - ABSC matches

Referral Program - We pay for internal

LOV Awards - Living Our Values

Job summary

Absolute Business Solutions Corp. (ABSC) is seeking an experienced TS/SCI-cleared Application Support Engineer to support the DIA-NDOC under the DTP contract in Bethesda, MD. You will monitor media processing workflows, resolve urgent issues, and coordinate with databases, systems, networks, and product teams.

The role requires strong Linux/Windows Server administration, SQL skills, and excellent communication to translate issues for technical and nontechnical stakeholders.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Systems Engineering, or a related field.
• Active TS/SCI clearance with the ability to obtain and maintain a CI polygraph.
• Experience in technical support, application support, or systems administration within an enterprise software environment.
• Demonstrated competency administering and troubleshooting Linux and Windows Server.
• Proficiency writing SQL queries to investigate application state and extract operational metrics.
• Understanding of digital media concepts, including ingest workflows, wrappers or containers, XML or JSON metadata, and transfer protocols.
• Exceptional communication skills and demonstrated ability to translate between nontechnical users and specialized engineering teams.

Responsibilities

• Monitor the health, availability, performance, and throughput of media ingest applications, transcoding pipelines, and digital asset management tools.
• Serve as the front-line technical escalation point for external clients and internal operational stakeholders.
• Identify processing bottlenecks, failed ingest jobs, metadata corruption, and network-transfer errors before they affect mission delivery.
• Triage, investigate, and resolve application issues and customer complaints within contractual SLA response and resolution windows.
• Document incident lifecycles, troubleshooting actions, root-cause analyses, workarounds, and resolution procedures.
• Maintain and troubleshoot application-server infrastructure across Linux and Windows Server environments.
• Use SQL to investigate application state, isolate data-related causes, and extract operational metrics.
• Translate application latency complaints into database diagnostics and application failures into server or network requirements.
• Convert recurring customer issues into prioritized defect tickets, user stories, and feature requests.
• Coordinate with DBAs, Systems Engineers, Product Owners, developers, and customer stakeholders through incident closure.

Skills

TS/SCI clearance

Linux administration

Windows Server administration

SQL querying

Communication skills

Enterprise software support

Education

Bachelor's degree in Engineering, Computer Science, Systems Engineering, or a related field

Master's degree with 6–10 years of relevant experience

Job description

Absolute Business Solutions Corp. (ABSC) is seeking an experienced TS/SCI-cleared Application Support Engineer to support the DIA-NDOC under the DTP contract in Bethesda, MD. You will monitor media processing workflows, resolve urgent issues, and coordinate with databases, systems, networks, and product teams.

The role requires strong Linux/Windows Server administration, SQL skills, and excellent communication to translate issues for technical and nontechnical stakeholders.