TS-Cleared DTS Help Desk Specialist II

Essnova Solutions, Inc.; Washington; On-site; USD 50,000 - 70,000; Full time

Job summary

A federal contracting firm is seeking a Defense Travel System Help Desk Support Specialist in Washington, DC. The ideal candidate must possess an active TS Clearance and have at least 3 years of experience in Department of Transportation Help Desk support. Responsibilities include providing tier two help desk support, coordinating DTS updates, and assisting travel program administrators. The firm promotes a professional environment and values ethics and integrity, offering considerable support to its clients and meeting their operational needs.

Qualifications

• Active TS Clearance or Interim (not to exceed 6 months).
• 3 years of Department of Transportation Help Desk experience.
• Ability to review Department Transportation System desktop guides.

Responsibilities

• Support and resolve customer service issues for DTS.
• Coordinate and send trouble tickets as needed.
• Assist the Travel Program Administrators with DTS management.

Skills

Good oral and written communication skills

Knowledge of Microsoft Office products

Experience with Defense Agency Initiatives (DAI)

Tools

Microsoft Office

Power BI

Job description

A federal contracting firm is seeking a Defense Travel System Help Desk Support Specialist in Washington, DC. The ideal candidate must possess an active TS Clearance and have at least 3 years of experience in Department of Transportation Help Desk support. Responsibilities include providing tier two help desk support, coordinating DTS updates, and assisting travel program administrators. The firm promotes a professional environment and values ethics and integrity, offering considerable support to its clients and meeting their operational needs.