Trust Software Analyst II — User Experience & Solutions

Frost Bank; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Tuition reimbursement

Employee Assistance Program

Paid time off

Job summary

Frost Bank is seeking a Trust Programmer Analyst II to implement changes and enhancements to Trust software design plans. You will troubleshoot user issues and develop digital solutions to improve experiences for Trust users, while staying current with privacy and policy requirements.

The role emphasizes problem solving, collaboration with stakeholders, and delivering high-quality software within Frost’s standards and processes.

Qualifications

• Bachelor’s degree in Computer Science or equivalent professional experience.
• 2+ years of programming experience.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications.
• Preferred: 2+ years of systems analysis experience.

Responsibilities

• Review service requests for existing applications with stakeholders to align business needs with software performance.
• Provide guidance to team members and troubleshoot escalated issues.
• Maintain knowledge of privacy, confidentiality, and proprietary company policies and procedures.
• Maintain open communication with Trust software stakeholders and other Trust Programmer Analysts.
• Act with integrity, caring, and excellence to achieve optimal outcomes.

Skills

Programming experience

Communication skills

Systems analysis

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Office

Job description

Frost Bank is seeking a Trust Programmer Analyst II to implement changes and enhancements to Trust software design plans. You will troubleshoot user issues and develop digital solutions to improve experiences for Trust users, while staying current with privacy and policy requirements.

The role emphasizes problem solving, collaboration with stakeholders, and delivering high-quality software within Frost’s standards and processes.