Community & Content Moderator

VXI Global Solutions; Kentucky; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Cell phone benefit

Referral for Life Program

On-site role

Advancement opportunities

Job summary

VXI Global Solutions in the United States is hiring Community & Content Moderators to support a fast-growing social platform. This 100% non-voice, on-site role focuses on safety, trust, policy enforcement, and content review across accounts, messages, and groups.

The position requires strong judgment, resilience, and attention to detail, with scheduling that includes evenings. It offers full health benefits, a referral program, and opportunities to help shape a new U.S. moderation program.

Qualifications

• Minimum 6 months of experience in content moderation or trust & safety.
• Strong judgment with consistent decision-making.
• Familiarity with major social platforms (short-form video, social media, marketplaces).
• Ability to manage sensitive content with composure.

Responsibilities

• Review and moderate user accounts and content per policies.
• Evaluate reports on private messages and group chats.
• Assess and process account/content appeals.
• Document moderation actions and rationale clearly.
• Meet quality, productivity, and consistency benchmarks.
• Maintain accurate records of decisions.

Skills

Content moderation

Judgment & decision-making

Platform familiarity

Attention to detail

Emotional resilience

Schedule reliability

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

We are hiring Community & Content Moderators to support a fast‑growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service.

As a Community & Content Moderator , you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Decisions made in this role directly impact user safety, platform integrity, and regulatory compliance.

This is a non‑voice, judgment‑based role requiring strong decision‑making, consistency, and the ability to work with sensitive content.

What You’ll Be Supporting

• A large‑scale social media and social commerce platform
• User‑generated content including posts, private messages, and group chats
• Account enforcement actions and appeal reviews
• Platform policies related to safety, authenticity, and acceptable use

Key Responsibilities

• Review and moderate user accounts and content according to defined policies
• Evaluate reports related to private messages and group chats
• Assess and process account and content appeals
• Make consistent enforcement decisions based on platform standards
• Accurately document moderation actions and rationale
• Meet quality, productivity, and consistency benchmarks

Work Environment

100% non‑voice, case‑based work

• Structured workflows with repetitive decision‑making
• Prolonged screen time
• Exposure to content that may be sensitive, explicit, or emotionally challenging
• On‑site call center environment

Schedule & Availability

• On‑site role in **Morrow, GA**
• Must be available **Monday–Saturday**
• Operating hours range from **8:00AM through 2:00 AM EST**
• Ability to work evenings and late‑night shifts is required
• Fixed schedules once assigned

Compensation

• Competitive hourly base pay: $22/hr.
• Full‑time, on‑site employment
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

What We’re Looking For

• Minimum **6 months of experience** in content moderation, trust & safety, risk, fraud, e‑commerce operations, or similar policy‑based work
• Strong judgment and ability to make consistent decisions
• Familiarity with major social platforms (e.g., short‑form video, social media, or online marketplaces)
• Comfort enforcing rules without emotional escalation
• High attention to detail and documentation accuracy
• Psychological resilience and stress tolerance
• Reliable attendance and schedule adherence

Important Role Disclosure

This position involves reviewing content that may include **sensitive, explicit, or disturbing material** as a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying.

Hiring Process

Qualified candidates will complete:

1. Pre‑employment screening and assessments
2. Recruiter interview
3. Operations validation interview

The Operation Validation interview serves as the final step to ensure alignment with job expectations, schedule, and work environment before hire.

Why Join This Program

This is an opportunity to join a newly launched U.S. moderation program, where early team members help establish quality standards, workflows, and platform trust from the ground up.

Equal Employment Opportunity

VXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

ADA Accommodation

If you need a reasonable accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources to ensure accessibility consistent with applicable law.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!