Trust & Safety Specialist

24 Seven Talent; Bentonville (AR); On-site; USD 32,959 - 46,941; Full time

Job summary

An established industry player is seeking a motivated Talent Solutions Manager to join their team in Bentonville. This role focuses on supporting the Trust and Safety Operations, where you will process incidents, collaborate with cross-functional teams, and ensure compliance with company standards. You'll leverage your problem-solving and analytical skills to drive improvements and enhance operational efficiency. If you're passionate about customer service and safety, this is a fantastic opportunity to make a meaningful impact in a dynamic environment. Join a team that values your contributions and offers growth potential in a rewarding contract position.

Qualifications

• 2+ years in claims support, safety support, customer service, or investigations.
• Strong communication skills and ability to drive conversations.

Responsibilities

• Process customer escalations and safety issues ensuring accurate documentation.
• Act as liaison between internal/external teams for investigations.

Skills

Problem solving

Analytical skills

Strong written communication

Strong verbal communication

Time management skills

Education

Degree in business

Degree in communications

Degree in liberal arts

Tools

Internal systems

Data analysis tools

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from 24 Seven Talent

Manager, Talent Solutions | 24 Seven Talent

• $29/hr + benefits on W2
• Onsite in Bentonville, AR.
• 12+ month contract with likely extension/conversion

Position Description

Our client is a major discount department and grocery store! They are seeking an engaged and excited associate to support their growing team.

The Trust and Safety Operations support agent will support the company’s incident review process. The position will focus both on daily execution of processing driver incidents and appeals. In this role the associate will be required to demonstrate the ability to review incidents, properly code incidents, and take appropriate actions to resolve.

Trust and Safety coordinates with cross functional partners across Legal, Compliance, eCommerce Operations and Customer Support. The Trust and Safety Operations support agent is expected to work independently to meet daily performance goals.

Essential Functions:

• Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
• Communicates with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace.
• Review new or flagged products with daily reporting of rule inaccuracy.
• Execute best-practice standards and report trends or behaviors requiring escalation.
• Completes work assignments and priorities by using policies, data, and resources.
• Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise.
• Solutions will be grounded in data and metrics that drive the business.

Responsibilities:

• Process customer escalations and safety issues in internal systems, ensuring proper documentation and accurate data entry. Follow current policies to appropriately categorize these issues. Review incident history to take appropriate action on accounts.
• Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there is appropriate follow-up and information is exchanged efficiently.
• Collect statements from drivers, customers, and stores to assist with resolving customer complaints and safety issues. Document these details in our systems. Leverage this information to make determination on restricting driver/customer access to the platform.
• Analyze GPS and timestamp data to understand timeline of events.
• Understand Trust and Safety and store operational processes with guidance from the team.
• Address feedback provided by drivers on current operations, processes, and the driver app. Route them to the appropriate team for further handling when needed.
• Support continuous process improvement by identifying opportunity areas and providing suggestions.
• Assist with ad-hoc process documentation and other technical writing.
• Become adept with various internal systems.

Qualifications:

• 2+ years in claims support, safety support, customer service, or investigations type role.
• Degree in business, communications, or liberal arts.
• Problem solving/analytical skills
• Strong written and verbal communication skills. Ability to actively listen, gather facts, and drive conversations.
• Strong computer, technology, email, and time management skills.

Interested? Apply today!

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative, Customer Service, and Other

Industries

• Retail and Retail Apparel and Fashion