Customer Service Representative

Swoon; Mossville (IL); On-site; USD 23,419 - 26,174; Full time

Job summary

A staffing agency is seeking a Customer Service Representative for a 24/7 Safety Monitoring Center. This role involves analyzing data from in-vehicle systems to address operator fatigue or distraction. The position requires a high school diploma and 2–4 years of customer service experience. The job entails scheduled 12-hour shifts with both independent and team interactions. Competitive pay rate offered.

Qualifications

• 2–4 years of customer service-related experience.

Responsibilities

• Review, verify, classify, and log fatigue and distraction events from the DSS system.
• Follow escalation processes and customer notification procedures.
• Resolve service or billing complaints by providing solutions, adjustments, or follow-up.
• Keep accurate records of interactions, inquiries, complaints, and actions taken.
• Contact customers to respond to inquiries or communicate claim investigation results.
• Refer unresolved issues to the appropriate departments.

Skills

Multitasking abilities

Multilingual (any language)

Education

High school diploma or GED

Tools

Office 365

Email

Task-specific software

Job description

Overview

Job Title: Customer Service Representative 2

Duration: 12 months to start with likely extensions and potential to convert to Direct-Hire

Pay Rate: $17/hour W2 + Benefits or $19/hour C2C

Job Description:

We are seeking Customer Service Representatives (Safety Advisors) to join a 24/7 Safety Monitoring Center. In this role, you will analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving. You will ensure all events are reviewed, verified, classified, and logged for analysis and record-keeping.

This is a computer-based role at a stationary workstation, with scheduled 12-hour shifts (7am – 7pm, rotating every 15 weeks; 3-4 days working followed by 3-4 days off).

Responsibilities

• Review, verify, classify, and log fatigue and distraction events from the DSS system.


• Follow escalation processes and customer notification procedures.


• Resolve service or billing complaints by providing solutions, adjustments, or follow-up.


• Keep accurate records of interactions, inquiries, complaints, and actions taken.


• Contact customers to respond to inquiries or communicate claim investigation results.


• Refer unresolved issues to the appropriate departments.

Daily Schedule

• Scheduled 12-hour shifts (7am – 7pm, rotating every 15 weeks; 3-4 days working followed by 3-4 days off).

Interaction with Team

• Primarily independent work with some team interaction.

Required Education & Experience

• High school diploma or GED preferred.


• 2–4 years of customer service-related experience.

Required Technical Skills

• Multitasking abilities.


• Intermediate computer skills (Office 365, Email, task-specific software).

Desired Technical Skills

• Multilingual (any language).

Required Soft Skills

• Proofreading or inspection experience.


• Ability to work effectively in a team.


• Short job history.

Interview Process

• 1 MS Teams interview.