Trust & Safety Associate

HR Tech Job; Phoenix (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Flexible vacation & PTO

Employer-matched 401(k)

Job summary

ZipRecruiter is seeking a Trust & Safety Associate to join our frontline safety team. You’ll investigate potential fraud, verify employers by phone and email, and review job ads to enforce guidelines, protecting job seekers and maintaining platform integrity.

This role offers a hybrid work environment with US-based remote options; in-office training is required in Phoenix, AZ. The target start date is 9/14/2026, and the position pays $21.00 per hour USD with strong benefits.

Qualifications

• High school diploma or GED.
• 1–2 years in customer service or client-facing role.
• Mandatory in-office training in Phoenix, AZ.
• 1–2 years in fraud detection, compliance or content moderation.
• Sharp eye for detail and investigative mindset.
• Excellent time management and organizational skills.
• Collaborative, positive mindset with team focus.
• Excellent communication and rapport-building skills.
• Growth mindset with willingness to learn and adapt.
• Proficiency with MS Office or Google Workspace.

Responsibilities

• Investigate potential fraud and policy violations to protect users.
• Verify new employers by phone and email to ensure high-quality onboarding.
• Review job ads for guideline compliance and platform integrity.
• Identify emerging scam trends and adapt prevention strategies.
• Refine safety protocols and validation procedures.
• Provide interdepartmental support for account validation and handle sensitive concerns.

Skills

Attention to detail

Customer service

Communication skills

Team collaboration

Time management

Growth mindset

Problem solving

Education

High school diploma or GED

Tools

MS Office / Google Workspace

Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: As a Trust & Safety Associate, you are on the front lines of protecting our users. You\'ll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is verified. Your work directly impacts the safety and success of millions of job seekers, safeguarding them from fraud and helping us fulfill our mission. If you are a detail-oriented investigator with a passion for doing the right thing, this role is for you. The target start date for this role is 9/14/2026.

Responsibilities

• Protect Our Users: Investigate potential fraud, account takeovers, and policy violations to maintain a safe and reliable platform.
• Verify and Validate: Proactively connect with new employers via phone (inbound and outbound) and email to verify their accounts, ensuring a high-quality experience from the start.
• Uphold Quality Standards: Meticulously review job advertisements to ensure they comply with our guidelines and protect the integrity of the job seeker experience.
• Stay Ahead of Threats: Analyze and identify emerging scam trends, collaborating with the team to adapt and evolve our prevention strategies.
• Drive Improvement: Help refine and optimize our safety protocols and validation procedures, making our team more effective and efficient.
• Serve as an Expert: Provide interdepartmental support on account validation and act as a point of contact for user-reported concerns, handling sensitive issues with empathy and professionalism.

Qualifications

• High school diploma or GED.
• 1-2 years of experience in a customer service, support, or client-facing role.
• Ability to attend mandatory in-office training sessions in our Phoenix, AZ office.
• 1-2 years of experience in fraud detection, compliance, content moderation, or a similar Trust & Safety role.
• A sharp eye for detail and a passion for investigation and problem-solving.
• Excellent time management and organizational skills; you can handle multiple complex tasks without missing a beat.
• A collaborative and positive mindset with a strong commitment to team success.
• Exceptional communication skills, with an ability to build rapport with customers and colleagues.
• A growth mindset with an eagerness to learn, listen patiently, and implement feedback.
• Proficiency with MS Office Suite (Word, Excel) or Google Workspace.

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

The US base pay for this full-time position is $21.00/hr USD.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter\'s collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice