Senior Director, Operations- Strategy, Risk Management

Walmart; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and

Job summary

Walmart is seeking a senior leader for Last Mile Delivery safety and incident management. You will set the long-term direction for safety, risk mitigation, and operating models that scale with the business while protecting drivers and preserving platform trust.

You’ll partner with Legal, Risk, and senior leaders to translate risk signals into operational excellence. In this highly visible role, you’ll drive 24/7 coverage, establish scalable processes, and guide arbitration, insurance claims, and

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field with 6 years’ experience in operations, project management, or related area; or 8 years’ experience.
• 4 years’ supervisory experience.

Responsibilities

• Set end-to-end strategy for safety and incident management operations; ensure scalable, high-quality execution.
• Drive operational health via KPIs, QA insights, dispute signals, and continuous improvement.
• Lead litigation and claims support, including legal request fulfillment and record retention.
• Build 24/7 coverage models across internal teams and vendors.
• Establish AI decisioning guardrails and escalation paths for automated and human-in-the-loop workflows.

Skills

Operations leadership

Safety/incident response

Data-driven thinking

Executive communication

Cross-functional leadership

Education

Bachelor's degree in Business Administration, Engineering, Operations, or related field

Job description

Position Summary…

LMD Trust & Safety protects the integrity of the delivery platform and continuously improves how we manage risk across the delivery lifecycle. We operate through always-on (24/7) programs, data-driven quality and performance management, and close cross-functional partnership with Product, Legal, Compliance, and Claims. This role sets the long-term direction for safety and incident management operations—ensuring our processes scale with the business while delivering fair, consistent, and defensible outcomes.

Lead the strategy and execution of safety, incident response, and risk mitigation operations for Walmart’s Last Mile Delivery (LMD) platform. In this highly visible role, you’ll build scalable, defensible operating models that protect drivers, strengthen platform trust, and enable growth—while partnering closely with Legal, Risk, and senior business leaders. If you thrive in high-stakes environments and can translate risk signals into operational excellence, this is a chance to shape how safety and integrity operate at scale.

What you’ll do…

• Set end-to-end strategy for safety and incident management operations, ensuring scalable, high-quality execution
• Drive operational health through KPIs, QA insights, dispute signals, and continuous improvement
• Lead litigation and claims support, including legal request fulfillment, record quality/retention, and counsel coordination
• Build 24/7 coverage models across internal teams and third-party vendors
• Establish AI decisioning guardrails and escalation paths for automated and human-in-the-loop workflows

What you’ll bring…

• 10+ years in operations, safety, incident response, litigation/claims support, asset protection, or related fields
• 5+ years leading leaders and influencing cross-functional organizations
• Proven ability to build scalable process frameworks in regulated or high-risk environments
• Strong data-driven operating cadence (KPIs, QA, SLAs) and executive-level communication
• Bonus: last mile/gig platform experience; familiarity with arbitration, insurance claims, and compliance frameworks

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
• Stock

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum QualificationsBachelor’s degree in Business Administration, Engineering, Operations , or related field and 6 years’ experience in operations, project management, or related area OR 8 years’ experience in operations, project management, or related area.4 years’ supervisory experience.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location…

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.