Trust & Safety Ops Lead — AI-Powered Community Support

Google; Austin (TX); Hybrid; USD 141,000 - 205,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Job summary

Google seeks a Trust & Safety Analyst to scale proactive support for developers worldwide. You will drive multi-channel engagement across external platforms, scale community workflows, and turn qualitative feedback into trust & safety strategy.

This role reports to Trust & Safety Compute and requires coordination with Legal, PR, and Engineering teams, plus on-call duties and vendor oversight. Salary details include USD and equity benefits.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in operations, Trust & Safety, policy, program management or related fields.
• 3 years of experience in social media monitoring/support, incident management, policy, crisis communications, or business strategy.
• 3 years of experience overseeing vendor-led operational workflows and driving process improvements with an AI first approach.

Responsibilities

• Lead operationalization of community channels and analytics infrastructure for cross-functional reporting.
• Manage monitoring workflows to resolve developer issues and proactively identify reputational risks.
• Drive automation and AI tool adoption to enhance response capacity.
• Coordinate vendor teams and mentor agents on empathetic, human-centered responses.
• Perform on-call responsibilities including weekends and holidays.

Skills

Operations leadership

Policy/program management

Social media monitoring

Crisis communications

Vendor management

Education

Bachelor's degree or equivalent practical experience

Job description

Google seeks a Trust & Safety Analyst to scale proactive support for developers worldwide. You will drive multi-channel engagement across external platforms, scale community workflows, and turn qualitative feedback into trust & safety strategy.

This role reports to Trust & Safety Compute and requires coordination with Legal, PR, and Engineering teams, plus on-call duties and vendor oversight. Salary details include USD and equity benefits.