Trust & Safety Moderator - Audio/Video/Chat

Lokal App; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Astro Lokal is a fast-growing audio, video, and chat-based platform operating across multiple regional languages. We are building a safe, engaging community experience for users and hosts, and we are seeking a proactive Community Moderator to review conversations and enforce guidelines.

The role requires strong judgment, attention to detail, and the ability to handle sensitive content professionally. Proficiency in Malayalam and English (read, write and speak) plus prior moderation experience

Qualifications

• Bachelor’s degree in any discipline.
• Experience in content moderation or trust & safety preferred.
• Ability to handle sensitive content professionally.
• Proficiency in Malayalam and English (read, write & speak) mandatory.

Responsibilities

• Review and moderate audio, video, and chat conversations as per platform guidelines.
• Identify, flag, and escalate content as needed.
• Ensure consistent enforcement of community standards and moderation policies.
• Audit recorded conversations to maintain quality and compliance standards.
• Maintain moderation records and contribute to periodic reports.
• Engage with users and hosts to clarify platform policies when required.
• Stay updated with evolving moderation guidelines and safety protocols.
• Support the Trust & Safety team in maintaining platform integrity and user trust.

Skills

Content moderation

Attention to detail

Strong judgment

Decision-making

Analytical skills

Verbal & written communication

Malayalam & English proficiency

CRM tools

Excel

Independent & team work

Education

Bachelor’s degree

Job description

Astro Lokal is a fast-growing audio, video, and chat-based platform operating across multiple regional languages. We are building a safe, engaging community experience for users and hosts, and we are seeking a proactive Community Moderator to review conversations and enforce guidelines.

The role requires strong judgment, attention to detail, and the ability to handle sensitive content professionally. Proficiency in Malayalam and English (read, write and speak) plus prior moderation experience