Trust & Safety Investigator - (Remote - US)

Jobgether; United States; Remote; USD 65,000 - 77,000; Full time

Benefits offered by this job

Equity stock options

Flexible vacation policy

Comprehensive medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Flexible Spending Accounts (FSA)

Job summary

An established industry player is seeking a Trust & Safety Investigator to ensure the safety and integrity of their platform. This role involves investigating incidents, analyzing data, and collaborating with various teams to resolve issues effectively. You will prepare comprehensive reports and communicate findings to management, playing a vital role in maintaining a secure environment. If you are detail-oriented and proactive, this position offers a unique opportunity to contribute to a rapidly growing company with a commitment to safety and community well-being.

Qualifications

• 2+ years of experience in Trust & Safety or investigations.
• Strong communication skills and ability to engage stakeholders.

Responsibilities

• Conduct investigations into safety incidents and policy violations.
• Prepare detailed reports on investigation findings and propose actions.

Skills

Investigative Skills

Data Analysis

Communication Skills

Problem-Solving

Risk Assessment

Education

Bachelor’s degree in Criminal Justice

Bachelor’s degree in Business

Bachelor’s degree in Data Science

Job description

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Trust & Safety Investigator, remotely from the United States.

As a Trust & Safety Investigator, you will play a crucial role in maintaining the safety and integrity of the platform by investigating safety incidents, emergencies, and violations. You will collect and analyze data, prepare detailed reports, and collaborate with cross-functional teams to resolve issues promptly. Your work will directly impact the well-being of the community, ensuring that all incidents are thoroughly investigated and that corrective actions are taken. This position requires someone who is proactive, detail-oriented, and committed to maintaining a secure and trustworthy environment.

Accountabilities:

1. Conduct investigations into safety incidents, policy violations, and operational concerns.
2. Analyze data from multiple sources to support investigation outcomes and provide actionable insights.
3. Prepare detailed reports on investigation findings and propose corrective actions.
4. Manage insurance claims and handle escalations related to incidents and accidents.
5. Maintain confidential records of all investigations and ensure compliance with legal requirements.
6. Collaborate with internal teams such as Safe Ride Support, Client Experience, and Sales to ensure comprehensive investigations.
7. Communicate investigation results to senior management and other stakeholders.

Qualifications:

1. 2+ years of experience in Trust & Safety, investigations, claims management, or related fields.
2. Experience in risk assessment or investigative roles, preferably in the transportation or tech industry.
3. Strong written and verbal communication skills, with the ability to engage stakeholders across different levels.
4. Experience in handling sensitive and complex situations with sound business judgment.
5. Ability to work independently while problem-solving creatively.
6. Bachelor’s degree in Criminal Justice, Business, Data Science, or a related field (preferred).
7. Experience in rideshare or similar two-sided marketplace environments is a plus.

Compensation and Benefits:

1. Competitive salary range of $65,000 - $77,000 annually.
2. Equity stock options, allowing you to share in the company's success.
3. Flexible vacation policy to support work-life balance.
4. Comprehensive medical, dental, vision, and life insurance plans.
5. 401(k) plan and Flexible Spending Accounts (FSA).
6. Opportunity to work remotely from one of the approved states.
7. A unique position in a rapidly growing, VC-backed company with significant growth potential.
8. Commitment to fair and equitable compensation practices and an inclusive company culture.