Trust & Safety Specialist

Roadie; United States; Hybride; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive compensation packages

100% covered health insurance premiums

401k with company match

Tuition and student loan repayment

Flexible work schedule with unlimited

Monthly 3-day weekends

Monthly WFH stipend

Paid sabbatical leave

Résumé du poste

Roadie is seeking a Trust & Safety professional to identify and resolve risk-related issues across its delivery platform. You will leverage data to spot patterns in escalations, adjudicate background screenings, and work with Legal and Law Enforcement as needed.

The role requires meticulous investigation, strong communication, and the ability to operate in a fast-paced environment. Join Roadie’s Trust & Safety team to help ensure platform safety and protect users, while leveraging CRM tools like

Qualifications

• 2+ years of experience in a trust & safety or risk related role.
• Strong investigative and analytical skills.
• Exceptional verbal and written communication, with ability to empathize and build trust.
• Experience with Salesforce or other CRM systems.
• High attention to detail and adherence to complex procedures.
• Thrives in a fast-paced, agile environment and can navigate ambiguity.

Responsabilités

• Identify, investigate, and resolve risk-related issues on the Roadie platform.
• Use data to detect patterns in escalated incidents.
• Identify gaps to improve team efficiency and effectiveness.
• Handle high-risk situations with urgency and appropriate actions.
• Adjudicate sender Gig background screenings per geographic regulations.
• Follow legal and risk policies; cooperate with law enforcement as needed.
• Investigate, audit, and decide on sender Gig claims.
• Research industry standards to improve internal processes.
• Help reduce losses by assessing liabilities and exposures.
• Collaborate with Legal for investigative research and external communications.

Connaissances

Trust & Safety

Investigative skills

Data analysis

Communication skills

Ambiguity navigation

Attention to detail

CRM systems

Outils

Salesforce

CRM systems

Description du poste

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.

Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.

What You’ll Do

• Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
• Leverage data to identify patterns and trends in escalated incidents
• Identify procedural gaps to develop efficiency and effectiveness within the team
• Manage critical and high-risk situations appropriately and with a sense of urgency
• Adjudicate user background screenings while adhering to geographic compliance & regulations
• Adhere to legal and risk-related policies and procedures
• Partner with law enforcement as needed when managing ongoing investigations
• Investigate, audit, and decision on sender Gig related claims
• Research industry standards and best practices to improve internal processes
• Reduce company losses by assessing internal and external liabilities
• Partner with the Legal team to conduct investigative research and support external user communications

What You Bring

• At least 2+ years of experience in a trust & safety or risk related role
• Exceptional verbal and written communication skills, with an ability to empathize and establish trust
• Knack for problem solving using investigative and analytical skills
• Proficiency in Salesforce or other CRM systems
• Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
• Thrive in a fast-paced and agile environment, and navigate ambiguity with ease

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done

This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.