Trust & Safety Investigator — Hybrid/Remote

Doist; Phoenix (AZ); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Flexible vacation & PTO

Employer-matched 401(k)

Job summary

ZipRecruiter is seeking a Trust & Safety Associate to join our frontline safety team. You’ll investigate potential fraud, verify employers by phone and email, and review job ads to enforce guidelines, protecting job seekers and maintaining platform integrity.

This role offers a hybrid work environment with US-based remote options; in-office training is required in Phoenix, AZ. The target start date is 9/14/2026, and the position pays $21.00 per hour USD with strong benefits.

Qualifications

• High school diploma or GED.
• 1–2 years in customer service or client-facing role.
• Mandatory in-office training in Phoenix, AZ.
• 1–2 years in fraud detection, compliance or content moderation.
• Sharp eye for detail and investigative mindset.
• Excellent time management and organizational skills.
• Collaborative, positive mindset with team focus.
• Excellent communication and rapport-building skills.
• Growth mindset with willingness to learn and adapt.
• Proficiency with MS Office or Google Workspace.

Responsibilities

• Investigate potential fraud and policy violations to protect users.
• Verify new employers by phone and email to ensure high-quality onboarding.
• Review job ads for guideline compliance and platform integrity.
• Identify emerging scam trends and adapt prevention strategies.
• Refine safety protocols and validation procedures.
• Provide interdepartmental support for account validation and handle sensitive concerns.

Skills

Attention to detail

Customer service

Communication skills

Team collaboration

Time management

Growth mindset

Problem solving

Education

High school diploma or GED

Tools

MS Office / Google Workspace

Job description

ZipRecruiter is seeking a Trust & Safety Associate to join our frontline safety team. You’ll investigate potential fraud, verify employers by phone and email, and review job ads to enforce guidelines, protecting job seekers and maintaining platform integrity.

This role offers a hybrid work environment with US-based remote options; in-office training is required in Phoenix, AZ. The target start date is 9/14/2026, and the position pays $21.00 per hour USD with strong benefits.