Trust & Safety Analyst – Fraud, Risk & Compliance (KYC/KYB)

Trilyon, Inc.; San Francisco (CA); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Trilyon, Inc. in the United States is seeking Trust & Safety Operations Specialists to support access reviews, policy enforcement, and fraud investigations across our AI platform. This role involves reviewing cases, applying written policies, and documenting decisions with accuracy.

The ideal candidate has strong analytical skills, attention to detail, and experience handling sensitive operational cases. You will collaborate with cross-functional teams to resolve issues and improve review

Qualifications

• 2+ years in trust & safety, fraud, risk, compliance or related operations.
• Experience making decisions based on documented policies or investigations.
• Strong analytical skills and ability to evaluate multiple sources.
• Excellent written communication and documentation.

Responsibilities

• Review account access requests, eligibility, and verification details.
• Apply policies to approve, suspend, or revoke access.
• Investigate compromised accounts and suspicious activity.
• Review appeals and decide on enforcement outcomes.
• Investigate linked accounts, ban evasion, and fraud.
• Document findings and decisions with supporting evidence.
• Communicate outcomes to customers and internal teams.
• Identify gaps and suggest improvements to review procedures.

Skills

Trust & Safety

Fraud risk

Compliance

KYC/KYB

Tools

SQL

Link-analysis tools

Job description

• Location: Hybrid- NYC,NY / SFO,CA/ Washington, D.C

We are seeking Trust & Safety Operations Specialists to support access reviews, account security, policy enforcement, appeals, and fraud investigations at a leading AI company.

In this role, you will review cases, investigate suspicious account activity, apply written policies, document decisions, and work with internal teams to resolve issues. The ideal candidate has strong analytical skills, sound judgment, attention to detail, and experience handling sensitive operational cases.

Important: This role may involve exposure to sensitive content related to cybersecurity misuse and other high-risk areas.

Key Responsibilities

• Review account access requests, eligibility, and verification details.
• Apply policies and procedures to approve, suspend, or revoke access.
• Investigate compromised accounts, leaked credentials, and suspicious activity.
• Review appeals and recommend whether enforcement decisions should be upheld or reversed.
• Investigate linked accounts, ban evasion, and potential fraud.
• Document findings, decisions, and supporting evidence accurately.
• Communicate outcomes to customers and internal stakeholders.
• Identify process gaps and recommend improvements to review procedures.
• Track case volumes, turnaround times, and operational outcomes.

Required Qualifications

• 2+ years of experience in Trust & Safety, fraud, risk, compliance, KYC/KYB, security operations, or a related operations role.
• Experience making decisions based on documented policies, procedures, or investigation findings.
• Strong analytical skills and the ability to evaluate multiple sources of information.
• Excellent written communication and documentation skills.
• Strong attention to detail, sound judgment, and the ability to handle sensitive cases.
• Ability to manage changing priorities and escalated complex cases appropriately.

Preferred Qualifications

• Experience with account security, account takeover, or credential compromise.
• Background in sanctions screening, export controls, or business verification.
• Experience with appeals, account abuse, fraud investigations, or linked-account analysis.
• Familiarity with SQL, data analysis, or link-analysis tools.
• Knowledge of AI/ML research or research access programs.
• Experience with enterprise access management or customer remediation.
• Interest in AI safety and responsible AI deployment.