Trust Associate

FNBO; Kansas City (MO); On-site; USD 63,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

401k with matching contributions

Time Off Programs

Health Savings Account (HSA)

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

FNBO’s Trust Associate role is a junior relationship management position working with a small team of Trust Advisors to help families identify and meet their financial goals. They will assist Trust Advisors in administering client relationships consisting primarily of revocable and irrevocable trusts, estates, and institutional expertise.

The role involves organizing documents, generating reports, and acting as a primary client touchpoint while resolving inquiries.

Qualifications

• Bachelor's degree required.
• Understanding financial concepts related to investments, insurance, taxes, and estates.
• Ability to work collaboratively in a team.
• Strong written communication and professional correspondence.
• Detail-oriented with multitasking capabilities.
• Proficiency with Microsoft Office and Trust Desk or similar platforms.
• Ability to listen and respond to client needs.
• Willingness to learn and adapt within Wealth Management.

Responsibilities

• Provide ongoing client relationship support to retain accounts and expand relationships.
• Assist with opening, funding, and closing trusts and maintaining accounts per policy.
• Prepare and maintain forms and documentation per direction of Trust Advisors.
• Demonstrate knowledge of products/services and recommend solutions proactively.
• Communicate regularly with Trust Advisors regarding opportunities to enhance client relationships.

Skills

Relationship management

Customer service

Communication

Attention to detail

Multitasking

Team collaboration

MS Office

Trust knowledge

Education

Bachelor's degree

Tools

Trust Desk

Excel

Word

PowerPoint

CRM systems

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary Of The Job

The Trust Associate role is a junior relationship management role that will work closely with a small, designated team of Trust Advisors to help families identify and meet their financial goals and objectives. They will assist Trust Advisors in administering client relationships consisting primarily of revocable trusts, irrevocable trusts, estate and institutional expertise. The Trust Associate will organize and execute documents, generate reports, general correspondence and frequently act as the primary client touch point while resolving customer inquiries.

About This Role

Provide ongoing customer relationship management support to retain accounts and expand client relationships into the next generation. Research, resolve and respond to clients’ inquiries/issues in a timely and professional manner. Ask the right questions and listen to customers to gain an understanding of their needs, accurately identify and define customers’ needs or issues. Perform necessary duties consistently and reliably to meet customer expectations. Understand and contribute to intended customer experience to foster the relationship and perform duties as needed or requested. This may include regular and professional communication with centers of influence (i.e. accountants and attorneys). Assist with projects and general office duties as assigned.

Ability to read and understand the complexities of a Trust document in order to manage the opening, funding, closing and transferring processes as well as regular maintenance of accounts according to bank policies and guidelines within the designated trust platform system or other technology tools.

Prepare and maintain appropriate forms and documentation per direction of the Trust Advisor to complete transactions ensuring completeness and appropriate customer, co-fiduciary, advisor, officer and/or committee approvals.

Demonstrate knowledge of the organization’s products/services and recommend proactively customer solutions.

Anticipate needs from the Trust Advisory team. Complete multiple tasks by prioritizing time with the team and working together to communicate ongoing activities.

Properly execute transactions in a timely manner.

Communicate on a regular basis with Trust Advisors regarding opportunities to enhance the relationship with clients.

Establish a good working relationship with peers to build trust and support. Develop awareness of how assigned duties and tasks integrate with and affect the work of others. Develop and maintain strong relationships with business partners across the organization to facilitate everyday transactions.

Follow-up with both clients and/or internal contacts to verify the clients’ needs are being met.

Facilitate and monitor exception decisions to ensure no unnecessary delays impact workflow or client expectations.

Identify areas where efficiency and process improvement are needed within own area of work. Regularly use process improvement tools and techniques to assess and simplify workflow.

Understand and comply with the Bank's policies, regulations and BSA/AML Program, which includes, but is not limited to the following:

• Comply with the Bank's Customer Identification Program and Customer Due Diligence Policy
• Identify, monitor and report suspicious activity
• Complete BSA/AML/Compliance training in a timely manner as directed by management

Exhibit professional behavior and promote a positive work environment, contribute to the team and understand and strive toward department goals.

Maintain regular and predictable attendance in alignment with departmental/divisional policy.

The Ideal Candidate For This Role

• Bachelor's degree
• Understand financial concepts as related to investments, insurance, taxes, and estates
• Ability to work collaboratively and cohesively within a team environment. Willingness to openly share information with others and readily offers support for others when possible.
• Ability to work with a variety of clients and professionals as well as employees of organization.
• Proficiency in writing and using electronic communication appropriately, consistent with FNBO policies.
• Demonstrated detail orientation and ability to multitask priorities.
• Strong analytical and decision-making skills.
• Demonstrated knowledge and use of relevant technology and comfort working with several forms of technology. (Microsoft Office Suite - Word, Excel, and PowerPoint, Trust Desk or similar platform)
• Ability to listen attentively to customer’s needs and respond accordingly.
• Ability to communicate confidently with a client demonstrating poise while speaking.
• Able to build credibility and trust by demonstrating knowledge and capabilities in multiple areas of the business among co-workers and clients.

Preferred Qualifications

• Previous experience in Trust or the Wealth Management industry.
• CTFA Certification
• Working knowledge of Wealth and Trust platform systems.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $63,288.00-$104,425.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261402

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves - no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)