Trust Associate

First National Bank of Omaha; Kansas City (MO); On-site; USD 63,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Job summary

First National Bank of Omaha (FNBO) seeks a Trust Associate, a junior relationship management role. You will support a small team of Trust Advisors, assist with revocable and irrevocable trusts, estate and institutional matters, and act as primary client touchpoint to resolve inquiries.

You will read and interpret Trust documents, prepare forms, maintain accounts, coordinate with centers of influence, and contribute to process improvements while upholding BSA/AML compliance and bank policies.

Qualifications

• Bachelor’s degree required or equivalent.
• Knowledge of Trust/Wealth Management products is expected.
• CTFA certification in preferred qualifications.

Responsibilities

• Provide ongoing customer relationship management support to retain accounts and expand client relationships.
• Research, resolve and respond to client inquiries in a timely manner.
• Read and understand Trust documents to manage openings, funding, closures and transfers.
• Prepare and maintain forms and documentation per Trust Advisor directions.
• Coordinate with centers of influence and other partners to enhance client relationships.

Skills

Bachelor's degree

Financial concepts

Team collaboration

Written communication

Multitask priorities

Analytical skills

Technology proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Trust Desk

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

The Trust Associate role is a junior relationship management role that will work closely with a small, designated team of Trust Advisors to help families identify and meet their financial goals and objectives. They will assist Trust Advisors in administering client relationships consisting primarily of revocable trusts, irrevocable trusts, estate and institutional expertise. The Trust Associate will organize and execute documents, generate reports, general correspondence and frequently act as the primary client touch point while resolving customer inquiries.

About This Role

Provide ongoing customer relationship management support to retain accounts and expand client relationships into the next generation. Research, resolve and respond to clients’ inquiries/issues in a timely and professional manner. Ask the right questions and listen to customers to gain an understanding of their needs, accurately identify and define customers’ needs or issues. Perform necessary duties consistently and reliably to meet customer expectations. Understand and contribute to intended customer experience to foster the relationship and perform duties as needed or requested. This may include regular and professional communication with centers of influence (i.e. accountants and attorneys). Assist with projects and general office duties as assigned. Ability to read and understand the complexities of a Trust document in order to manage the opening, funding, closing and transferring processes as well as regular maintenance of accounts according to bank policies and guidelines within the designated trust platform system or other technology tools. Prepare and maintain appropriate forms and documentation per direction of the Trust Advisor to complete transactions ensuring completeness and appropriate customer, co‑fiduciary, advisor, officer and/or committee approvals. Demonstrate knowledge of the organization’s products/services and recommend proactively customer solutions. Anticipate needs from the Trust Advisory team. Complete multiple tasks by prioritizing time with the team and working together to communicate ongoing activities. Properly execute transactions in a timely manner. Communicate on a regular basis with Trust Advisors regarding opportunities to enhance the relationship with clients. Establish a good working relationship with peers to build trust and support. Develop awareness of how assigned duties and tasks integrate with and affect the work of others. Develop and maintain strong relationships with business partners across the organization to facilitate everyday transactions. Follow‑up with both clients and/or internal contacts to verify the clients’ needs are being met. Facilitate and monitor exception decisions to ensure no unnecessary delays impact workflow or client expectations. Identify areas where efficiency and process improvement are needed within own area of work. Regularly use process improvement tools and techniques to assess and simplify workflow. Understand and comply with the Bank’s policies, regulations and BSA/AML Program, which includes, but is not limited to the following: Comply with the Bank’s Customer Identification Program and Customer Due Diligence Policy Identify, monitor and report suspicious activity Complete BSA/AML/Compliance training in a timely manner as directed by management Exhibit professional behavior and promote a positive work environment, contribute to the team and understand and strive toward department goals. Maintain regular and predictable attendance in alignment with departmental/divisional policy.

The Ideal Candidate for This Role

•Bachelor’s degree
•Understand financial concepts as related to investments, insurance, taxes, and estates
•Ability to work collaboratively and cohesively within a team environment.
•Willingness to openly share information with others and readily offers support for others when possible.
•Ability to work with a variety of clients and professionals as well as employees of organization.
•Proficiency in writing and using electronic communication appropriately, consistent with FNBO policies.
•Demonstrated detail orientation and ability to multitask priorities.
•Strong analytical and decision‑making skills.
•Demonstrated knowledge and use of relevant technology and comfort working with several forms of technology. (Microsoft Office Suite - Word, Excel, and PowerPoint, Trust Desk or similar platform)
•Ability to listen attentively to customer’s needs and respond accordingly.
•Ability to communicate confidently with a client demonstrating poise while speaking.
•Able to build credibility and trust by demonstrating knowledge and capabilities in multiple areas of the business among co‑workers and clients.

Preferred Qualifications

Previous experience in Trust or the Wealth Management industry.CTFA CertificationWorking knowledge of Wealth and Trust platform systems.Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $63,288.00-$104,425.00
This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you’ll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work‑life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20261402

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download ‘EEO is The Law’ Self‑Print Poster Click here to download ‘EEO is The Law’ Supplement for Federal Contractors Click here to download ‘EEO is The Law’ GINA Supplement. FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC. FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Grow Your Career with FNBO

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you’re just beginning your career or taking it to the next level, you’ll find your fit here.

Bilingual Careers Internships & Trainee Program

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. Learn more here. FNBO endeavors to make our site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below. Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail] Phone (Available: M-F, 10a-2p; Central) [phone] [phone]