Trust and Safety Representative at Platphorm San Francisco, CA

Comunidade Metodista; San Francisco (CA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K matching

Flexible Spending Account

Generous PTO & holidays

Work-life balance

Fully remote position

Frequent virtual team-building events

Diverse coworkers

Job summary

Platphorm is seeking a Trust and Safety Representative to work remotely as part of our Policies and Abuse team. You will enforce policies, review content for compliance, and investigate account activity to protect users and brands.

You will communicate policy decisions clearly, collaborate with Customer Advocacy and Risk Management, and help evolve our policies with a proactive, detail-oriented mindset.

Qualifications

• Analytical thinker with curiosity for getting to the bottom of stories.
• Strong understanding of policy management and enforcement.
• Experience in policy, trust & safety, content moderation, or related field.

Responsibilities

• Enforce policies across websites while delivering an exceptional user experience.
• Review user-generated content for policy compliance.
• Assess accounts flagged for violations and investigate activity with cross-team collaboration.
• Communicate policies clearly and professionally to users.
• Provide feedback to teams on abuse and policy issues.
• Contribute to policy development and updates as needed.

Skills

Analytical thinking

Curiosity

Policy management understanding

Content moderation

Communication skills

Investigative skills

Judgment

Remote work

Team player

Education

BA or BS Degree

Job description

Trust and Safety Representative job at Platphorm. San Francisco, CA.

Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and a passion for catching the bad guys?

Platphorm is looking for a Trust and Safety Representative to work REMOTELY and be an integral part of our Policies and Abuse team. The team creates, communicates, and enforces policies across our various domains while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brands. You will make nuanced judgment calls to ensure policy compliance and explain those decisions to our users with clarity and empathy. You have a genuine passion for tackling complex policy issues while working closely with various departments, including Customer Advocacy, Risk Management, and Community.

Responsibilities :

• Enforce policies across various websites and web presences while providing an exceptional user experience


• Review and evaluate user-generated content for compliance with our site policies


• Assess accounts that have been flagged for various content violations


• Investigate user account activity and work closely with our Customer Advocacy and Risk Management teams on large fraud cases


• Clearly and professionally communicate policies and policy infractions to users


• Provide feedback to various teams regarding abuse and policy issues


• Create new policies and adjust current policies as needed

Qualifications :

• BA or BS Degree


• Comfortable with adult content and supporting an adult entertainment product


• 2+ years of experience in policy, trust & safety, content moderation, or relevant field


• Understanding of the role that policy enforcement plays in online communities


• Excellent verbal and written communication skills


• Strong investigative skills, critical thinking capabilities, and good judgment


• Enjoy being part of a small team


• Comfortable working remotely

Benefits :

• Health, dental, and vision insurance


• 401K matching program with no vesting period


• Flexible Spending Account


• Generous PTO plan and 12 company-paid holidays, plus your birthday


• Work-life balance


• Fully remote position


• Frequent virtual team-building events


• Friendly and diverse coworkers