Truck Service Writer & Repairs Estimator

FleetPride, Inc.; Louisville (KY); On-site; USD 19,000 - 34,000; Full time

Job summary

FleetPride, the leading after-market distributor of heavy-duty truck parts in the U.S., is hiring a Service Writer in Louisville. You will translate repairs into clear estimates, schedule work, and communicate with customers and internal teams.

This role requires a firm mechanical understanding of trucks and trailers, strong written and verbal communication, and basic bookkeeping. You’ll prepare invoices, manage files, and support technicians daily.

Qualifications

• High school diploma or equivalent.
• Firm mechanical understanding of trucks and trailers.
• Average PC skills; G-Suite, Excel preferred.

Responsibilities

• Communicate with customers, employees, and others to answer questions and schedule repairs.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, and reports using Google Sheets and Excel.
• Determine customer account status and payment needs prior to scheduling.
• Answer phones and take messages.
• Obtain authorization for all credit card payments and process payments.
• Maintain and update filing, inventory, and database systems.
• Estimate, schedule, and invoice repairs.
• Coordinate road call requirements and ensure timely completion.
• Perform basic office duties and maintain a clean workspace.
• Open, sort, and distribute incoming correspondence.
• Maintain cash drawer.

Skills

Communication

Written communication

Verbal communication

Customer service

Sales

Education

High school diploma

Job description

FleetPride, the leading after-market distributor of heavy-duty truck parts in the U.S., is hiring a Service Writer in Louisville. You will translate repairs into clear estimates, schedule work, and communicate with customers and internal teams.

This role requires a firm mechanical understanding of trucks and trailers, strong written and verbal communication, and basic bookkeeping. You’ll prepare invoices, manage files, and support technicians daily.