Truck Service Operations Lead

TravelCenters of America; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

401(k) with company match

Paid vacation & holidays

Tuition reimbursement

Meal discounts on-site

Discounts on tech, travel, food and燃料

Job summary

TravelCenters of America is seeking an Assistant General Manager for the Truck Service department to support the General Manager in leading marketing and operations, and to guide technicians through troubleshooting, diagnosing, and repair of heavy duty trucks and trailers.

This role will help ensure we return every traveler to the road better than they came, with a focus on safety, efficiency, and exceptional service.

Qualifications

• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred.
• Supervisory experience in convenience store, truck service, travel center, or related business activity preferred.
• Knowledge and understanding of the Truck Service business preferred.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with other managers.
• Ability to work flexible hours including nights, weekends and some holidays.
• A valid driver’s license.

Responsibilities

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (e.g. fast and friendly customer service, good product knowledge, upbeat atmosphere).
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy.
• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements.
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner.
• Conduct visual inspections to ensure that all products and services are available.
• Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on revenue and profit components.
• Adhere to safety standards and abide by standards of operation; follow company guidelines on vendor relationships.

Skills

Leadership

Team management

Coaching & development

Hiring & training

Verbal and written communication

Flexibility in hours

Education

High School Diploma or GED

Associate’s or bachelor’s degree preferred

Job description

TravelCenters of America is seeking an Assistant General Manager for the Truck Service department to support the General Manager in leading marketing and operations, and to guide technicians through troubleshooting, diagnosing, and repair of heavy duty trucks and trailers.

This role will help ensure we return every traveler to the road better than they came, with a focus on safety, efficiency, and exceptional service.