Truck Service Advisor - Fast-Paced Customer Care Pro

LV Petroleum LLC; Eagleville (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & P

Public Holidays

Job summary

LV Petroleum LLC in Missouri is opening a brand-new truck service shop and seeks a Truck Service Advisor to join from day one. You will train at established locations before opening and learn our processes to hit the ground running.

You will handle customer service, write and process work orders, provide quotes, and coordinate parts and payments. A positive attitude and willingness to learn are essential for success in a fast-paced environment.

Qualifications

• Customer service experience in a fast-paced environment is preferred.
• Experience in repair or parts shop or truck service is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a busy environment.

Responsibilities

• Provide exceptional customer service and create a welcoming experience for every traveler.
• Develop knowledge of shop products and services.
• Write, detail, and process work orders accurately and efficiently.
• Prepare ETA work orders and communicate estimated completion times to customers.
• Prepare and communicate service quotes and secure required purchase orders.
• Recommend additional products and services to meet customer needs and drive revenue.
• Build customer trust through professional communication with customers, technicians, vendors, and leadership.
• Process OTC transactions and understand payment types.
• Source parts from outside vendors and coordinate deliveries.
• Complete end-of-shift cash drops and required shift reports.
• Help maintain a safe environment for customers and team members.
• Work as part of a team to ensure every traveler leaves better than they arrived.

Skills

Customer service

Communication

Organization

Multitasking

POS knowledge

Team collaboration

Professionalism

Learn fast

Education

High School Diploma or GED

Tools

Point-of-Sale (POS)

Job description

LV Petroleum LLC in Missouri is opening a brand-new truck service shop and seeks a Truck Service Advisor to join from day one. You will train at established locations before opening and learn our processes to hit the ground running.

You will handle customer service, write and process work orders, provide quotes, and coordinate parts and payments. A positive attitude and willingness to learn are essential for success in a fast-paced environment.