Truck Service Advisor

LV Petroleum LLC; Eagleville (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & P

Public Holidays

Job summary

LV Petroleum LLC in Missouri is opening a brand-new truck service shop and seeks a Truck Service Advisor to join from day one. You will train at established locations before opening and learn our processes to hit the ground running.

You will handle customer service, write and process work orders, provide quotes, and coordinate parts and payments. A positive attitude and willingness to learn are essential for success in a fast-paced environment.

Qualifications

• Customer service experience in a fast-paced environment is preferred.
• Experience in repair or parts shop or truck service is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a busy environment.

Responsibilities

• Provide exceptional customer service and create a welcoming experience for every traveler.
• Develop knowledge of shop products and services.
• Write, detail, and process work orders accurately and efficiently.
• Prepare ETA work orders and communicate estimated completion times to customers.
• Prepare and communicate service quotes and secure required purchase orders.
• Recommend additional products and services to meet customer needs and drive revenue.
• Build customer trust through professional communication with customers, technicians, vendors, and leadership.
• Process OTC transactions and understand payment types.
• Source parts from outside vendors and coordinate deliveries.
• Complete end-of-shift cash drops and required shift reports.
• Help maintain a safe environment for customers and team members.
• Work as part of a team to ensure every traveler leaves better than they arrived.

Skills

Customer service

Communication

Organization

Multitasking

POS knowledge

Team collaboration

Professionalism

Learn fast

Education

High School Diploma or GED

Tools

Point-of-Sale (POS)

Job description

LV Petroleum is opening a brand-new truck service shop in Eagleville, MO — and we're building the team now! Our new shop is scheduled to open at the end of October, and we're looking for a motivated, customer-focused Truck Service Advisor to join us from day one. We're hiring now, and selected team members will train at one of our established locations before the new shop opens. That means you'll have the opportunity to learn our systems, processes, and expectations before opening day — so you're ready to hit the ground running. If you enjoy working with customers, have strong communication skills, and thrive in a fast-paced environment, this is an opportunity to be part of building something new.

What You'll Do

• Provide exceptional customer service and create a welcoming experience for every traveler
• Develop strong knowledge of the products and services offered by the shop
• Write, detail, and process work orders accurately and efficiently
• Prepare ETA work orders and communicate estimated completion times to customers
• Prepare and communicate service quotes and secure required purchase orders
• Recommend additional products and services when appropriate to help meet customer needs and drive revenue
• Build customer trust through professional, honest, and knowledgeable communication
• Process over-the-counter (OTC) transactions and understand various payment types
• Source parts from outside vendors and coordinate deliveries
• Communicate effectively with technicians, customers, vendors, and leadership
• Complete end-of-shift cash drops and required shift reports
• Help maintain a safe environment for customers and team members
• Work as part of a team to ensure every traveler leaves better than they arrived

What We're Looking For

• Customer service experience in a fast-paced environment preferred
• Truck service, automotive, diesel, travel center, or related industry experience is a plus
• Strong communication and interpersonal skills
• Ability to confidently recommend products and services while maintaining professionalism and integrity
• Strong organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• Comfortable working with customers, technicians, vendors, and other team members
• Basic computer and point-of-sale experience preferred
• A positive attitude and willingness to learn

Requirements

• A dedicated individual who works well with others and is excited to be part of our team!
• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience; experience in repair or parts shop preferred
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver's license

Benefits

• Weekly Pay
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)