Truck Service Advisor: Customer-Centric Liaison

TEC Equipment; Des Moines (WA); On-site; USD 35,473 - 44,344; Full time

Benefits offered by this job

Health and wellness benefits

401(k) retirement plan with company contribution

Paid holidays and vacation

Education assistance

Job summary

A leading equipment provider in Washington is seeking an entry level Service Advisor to join their team. This role involves inspecting customer equipment, addressing concerns, and ensuring effective communication throughout the repair process. Ideal candidates will have strong customer service skills, mechanical inclination, and the ability to document detailed interactions. TEC offers competitive pay and comprehensive benefits including health, retirement, and paid time off.

Qualifications

• Strong customer service skills and ability to work with diverse personalities.
• Excellent communication skills - both oral and written.
• Mechanical inclination and attention to detail required.
• Commitment to complete Service Advisor training.
• Valid driver's license and ability to meet insurance requirements.

Responsibilities

• Complete inspections of customer equipment and document information.
• Understand vehicle work needed and address customer concerns.
• Communicate with customers throughout the repair process.
• Use dealer management system to manage work orders.
• Provide top-notch customer service via phone, in person, and email.
• Keep track of all trucks' status and provide updates to customers.

Skills

Strong customer service skills

Excellent communication skills

Mechanical inclination

Attention to detail

Proficiency with data entry

Job description

A leading equipment provider in Washington is seeking an entry level Service Advisor to join their team. This role involves inspecting customer equipment, addressing concerns, and ensuring effective communication throughout the repair process. Ideal candidates will have strong customer service skills, mechanical inclination, and the ability to document detailed interactions. TEC offers competitive pay and comprehensive benefits including health, retirement, and paid time off.