Truck Service Advisor

LV Petroleum LLC; Glade Spring (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits discussed at interview

Job summary

LV Petroleum LLC in Glade Spring, VA is hiring a Truck Service Adviser to deliver outstanding customer service, write up work orders, handle OTC transactions, and upsell services while keeping travelers safe on the road.

You will work Second Shift 3pm-11pm after training on First Shift; no prior experience required. A valid driver's license and reliable transportation are needed, with basic computer skills and strong communication.

Qualifications

• No previous experience required.
• Excellent verbal and written communication.
• Basic computer skills.
• Valid driver's license and reliable transportation.
• Willing to work nights, weekends, and holidays.
• Ability to write and process work orders and quotes.

Responsibilities

• Write and process work orders and OTC transactions.
• Explain vehicle issues to customers and quote needed repairs.
• Handle phone calls with drivers/companies.
• Secure purchase orders and communicate quotes.
• Provide exceptional customer service.
• Prepare end-of-shift reports.

Skills

Customer service

Suggestive selling

Communication skills

Basic computer skills

Valid driver's license

Night shift

Job description

Location

12433 Maple Street, Glade Spring, VA 24340

Job Description

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over the counter sells (OTC) transactions while insuring we are returning every traveler to the road safe and better than when they arrived.

Responsibilities

• Work in a trusting and safe environment focused on provided excellent customer service where the expectations of the customer are exceeded
• Have extensive knowledge of the services we provide and the products we sell
• Have Strong selling skills to help generate revenue, Ability to influence in a professional manner while maintaining and displaying high integrity
• Write, detail and process (pay out) Work orders and OTC transactions; Properly write up an ETA Work Order. Secure purchase orders, prepare and communicate quotes to customers
• Prepare end of shift drop and shift reports, Understand various payment types
• Provide Customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely
• Regularly be on the phone speaking to drivers, companies, securing payments or advising drivers/companies with issues related to their vehicle

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will be exposed to fumes and particles. The noise level in the environment can be loud at times.

Requirements

What we Would like to see

• A dedicated individual who works well with others and is excited to be a part of our team!
• Good verbal, written and communication skills
• Basic computer skills
• Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift
• A valid drivers license and reliable transportation
• No previous Experience needed

Physical Demands

Expected Physical Demands include regularly speaking to and listening to customers. Standing, Walking, Kneeling, Bending over and Crouching.

Shift Schedule

• This Position is for Second Shift 3pm-11pm, training will be done on First shift; after completing the training period the employee will then be moved to the Second shift Schedule

Benefits

Benefits and Pay will be discussed during any interviews.