Truck Service Advisor

LV Petroleum LLC; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

LV Petroleum LLC in Glade Spring, VA is seeking a Truck Service Adviser to deliver outstanding customer service for vehicular services and OTC transactions. You will write and process work orders, secure purchase orders, and communicate quotes to customers, helping travelers stay safe on the road.

The role emphasizes strong selling and communication skills, basic computer proficiency, and the ability to work second shift 3pm-11pm with training on first shift.

Qualifications

• Customer service experience is valued.
• Strong verbal and written communication skills are required.
• Basic computer skills are needed to process orders and payments.
• Ability to work night shifts, weekends, and holidays.
• Valid driver's license is required.

Responsibilities

• Write, detail and process (pay out) Work orders and OTC transactions; write ETA Work Orders.
• Secure purchase orders, prepare and communicate quotes to customers.
• Provide customers with explanations of vehicle issues and required repairs.
• Regularly speak with drivers/companies to secure payments and advise on issues.
• Prepare end-of-shift drop and shift reports; understand payment types.

Skills

Customer service

Sales skills

Verbal and written communication

Basic computer skills

Valid driver's license

Job description

12433 Maple Street, Glade Spring, VA 24340

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over the counter sells (OTC) transactions while insuring we are returning every traveler to the road safe and better than when they arrived.

In this role, you can expect to:

• Work in a trusting and safe environment focused on provided excellent customer service where the expectations of the customer are exceeded.
• Have extensive knowledge of the services we provide and the products we sell.
• Have Strong selling skills to help generate revenue, Ability to influence in a professional manner while maintaining and displaying high integrity.
• Write, detail and process (pay out) Work orders and OTC transactions; Properly write up an ETA Work Order. Secure purchase orders, prepare and communicate quotes to customers.
• Prepare end of shift drop and shift reports, Understand various payment types.
• Provide Customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely.
• Regularly be on the phone speaking to drivers, companies, securing payments or advising drivers/companies with issues related to their vehicle.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will be exposed to fumes and particles. The noise level in the environment can be loud at times.

What we Would like to see

• A dedicated individual who works well with others and is excited to be a part of our team!
• Good verbal, written and communication skills
• Basic computer skills.
• Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift.
• A valid drivers license and reliable transportation.
• No previous Experience needed

Expected Physical Demands include regularly speaking to and listening to customers. Standing, Walking, Kneeling, Bending over and Crouching.

• This Position is for Second Shift 3pm-11pm, training will be done on First shift; after completing the training period the employee will then be moved to the Second shift Schedule.

Benefits and Pay will be discussed during any interviews.