Truck Parts Expert - Call Center Sales Pro

Transwest Inc; Brighton (CO); Presencial; USD 36.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) with company match

HSA/FSA

Paid Time Off

Employee Car Discount Program

Descripción de la vacante

Transwest Inc. is seeking a Call Center Parts Expert to handle retail, commercial, and industrial sales of transportation products via phone and email. This role emphasizes excellent customer service, cross-selling, and staying familiar with inventory and merchandising programs.

The position is in-office with collaboration and mentorship within an assigned office space within 50 miles of the employee's residence; hybrid or remote options may be considered at management discretion.

Formación

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Direct industry experience selling medium- and heavy-duty truck parts.
• Knowledge of computers.
• Knowledge of diesel engines, drive train, and suspensions.
• Excellent verbal and communication skills.
• Provide outstanding customer service.
• Detail oriented.
• Ability to understand vague and implicit instructions and react favorably.

Responsabilidades

• Respond to customer inquiries for parts sales via phone, email and other approved methods.
• Drive sales growth by cross-selling and add-on sales.
• Provide prompt, courteous and accurate service to customers.
• Engage customers with product knowledge to drive sales.
• Follow-up on customer orders and resolve problems to customer satisfaction.
• Utilize company systems to process orders timely and accurately.
• Maintain familiarity with inventory products and merchandising programs.

Conocimientos

Customer service

Sales experience - parts

Communication skills

Diesel engines knowledge

Computer literacy

Driver's license

Educación

High school diploma

Driver's license and MVR in good standing

Herramientas

CRM software

Inventory systems

Descripción del empleo

Transwest Inc. is seeking a Call Center Parts Expert to handle retail, commercial, and industrial sales of transportation products via phone and email. This role emphasizes excellent customer service, cross-selling, and staying familiar with inventory and merchandising programs.

The position is in-office with collaboration and mentorship within an assigned office space within 50 miles of the employee's residence; hybrid or remote options may be considered at management discretion.