Truck Parts Counter Specialist

Bruckner Truck Sales; Worthen (AR); On-site; USD 38,000 - 54,000; Full time

Job summary

Bruckner Truck & Equipment is seeking a Parts Clerk to handle phone and in-person parts orders, advise customers, and ensure accurate stock and substitutions. Forklift operation and basic inventory duties are essential.

Candidates should have a high school diploma and 2+ years in a heavy-duty truck or automotive parts environment, with strong customer-facing skills and ability to move quickly between tasks.

Qualifications

• High school diploma or equivalent.
• At least two years in heavy-duty truck or automotive parts department experience.
• Ability to interact successfully with customers and co-workers.
• Ability to recognize urgency in helping customers.
• Endurance to move at a fast pace and handle multiple tasks.
• Ability to operate parts department equipment, forklift, and pickup.

Responsibilities

• Answer customer’s phone calls and fill order from stock parts.
• Help customers on parts counter and shop counter.
• Read catalog, microfiche viewer, or computer for replacement part numbers, availability, price and substitutions.
• Advise customer on substitution or modification of part when replacement is not available.
• Advise customer of any quality improvement or service bulletin on part replacement.
• Examine returned part or core to determine if defective and exchange part for refund.
• Stock parts according to part number sequence.
• Use precision measuring instruments to determine whether similar parts may be machined down or built up to required size.
• Clean parts shelves to prepare for physical inventory.
• Accept payment for bills and make change.
• Use calculator and computer keyboard.
• Do periodical bin checks.

Skills

Customer service

Communication

Urgency awareness

Endurance

Education

High school diploma or equivalent

Tools

Forklift operation

Pickup operation

Job description

Bruckner Truck & Equipment is seeking a Parts Clerk to handle phone and in-person parts orders, advise customers, and ensure accurate stock and substitutions. Forklift operation and basic inventory duties are essential.

Candidates should have a high school diploma and 2+ years in a heavy-duty truck or automotive parts environment, with strong customer-facing skills and ability to move quickly between tasks.