Parts Front Counter Sales - Alexandria/Pineville

Bruckner Truck Sales; Kingsville (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

Bruckner Truck & Equipment is seeking a Parts Department team member to fill orders over the phone or at the counter and advise customers on needed parts. The role requires forklift operation and the ability to handle multiple tasks quickly to keep the parts department running smoothly.

The ideal candidate will have at least two years of experience in heavy-duty truck or automotive parts, strong customer service skills, and the endurance to work at a fast pace.

Qualifications

• High school diploma or equivalent required.
• 2+ years in heavy duty truck or automotive parts department experience.
• Ability to interact successfully with customers and co-workers; urgency when helping customers.

Responsibilities

• Answer customer calls and fill orders from stock.
• Assist customers at parts counter and shop counter.
• Read catalogs or computer for replacement part numbers, availability, price, and substitutions.
• Advise on substitutions or modifications when replacement is not available.
• Advise customers of quality improvements or service bulletins on part replacement.
• Examine returned parts to determine defect and exchange or refund.
• Stock parts according to part number sequence.
• Use precision measuring tools to determine if parts can be machined or built up to size.
• Maintain clean parts shelves and perform inventory checks.
• Process payments and handle transactions.

Skills

Forklift operation

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Forklift

Job description

WHO WE AREBruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.We sell parts for all makes & models!Operate in 40+ locations across 11 statesOver 1,600 team membersOUR CORE VALUESWe act with Honesty and Integrity.We value our people and communities.We are customer focused.We do what it takes.WHAT WE OFFERCompetitive Compensation PlansPaid Time Off and HolidaysExcellent health, dental and vision plansInvestments in Training & DevelopmentGenerous 401(k) and Profit-Sharing PlanTuition Assistance ProgramEmployee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)Disability and Life InsuranceInternal Promotion OpportunitiesFlexible Spending AccountHealth Club ReimbursementFamily and Team Oriented EnvironmentEmployee Referral BonusEngaging and Challenging AssignmentsDrug free workplaceJOB SUMMARYHe/ she is responsible for filling parts orders over phone or over the counter. Will advise customers of needed parts according to description or malfunction. Needs to be able to operate a forklift. Also perform duties necessary for the smooth operation of the parts department.DUTIES & RESPONSIBILITIESAnswer customer’s phone calls and fill order from stock parts.Help customers on parts counter and shop counter.Read catalog, microfiche viewer, or computer for replacement part numbers, availability, price and substitutions.Advise customer on substitution or modification of part when replacement is not available.Advise customer of any quality improvement or service bulletin on part replacement.Examine returned part or core to determine if defective and exchange part for refund.Stock parts according to part number sequence.Use precision measuring instruments to determine whether similar parts may be machined down or built up to required size.Clean parts shelves to prepare for physical inventory.Accept payment for bills and make change.Use calculator and computer keyboard.Do periodical bin checks.QUALIFICATIONS:He/ she will be responsible for the set up of advertising displays or arranging merchandise on counters, display areas for promotional sales.High school diploma or equivalent required.Must have at least two years or more in heavy duty truck or automotive parts department experience.Will need to be able to interact successfully with customers and co-workers, and have the ability to recognize the need for urgency in helping customers.Must have the endurance to move at a fast pace and from one job requirement to another quickly; also be able to operate parts department equipment, forklift, and pickup.