Truck Line Representative

Levin Furniture; Pennsylvania; On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Growth Opportunities

Great Benefits

Generous Employee Discount

Job summary

Levin Furniture is hiring a Truck Line Representative to support delivery teams and customers from a home-based position. You will manage day-of-delivery issues, answer driver calls, monitor routes, and coordinate resolutions to ensure timely deliveries.

The role emphasizes strong communication, clerical accuracy, and familiarity with Microsoft Office. Candidates must reside within 25 miles of any Levin store locations.

Qualifications

• High school diploma or equivalent.
• Previous clerical experience preferred.

Responsibilities

• Assist delivery teams by handling day-of-delivery issues via truck line.
• Answer inbound calls from drivers to support delivery teams.
• Monitor stop times and route progress for timely deliveries.
• Make routing and delivery decisions.
• Document issues and resolutions in DispatchTrack.
• Assist drivers with stop time or route delays.
• Review and respond to route accommodation requests.
• Perform other duties as assigned by team leadership.

Skills

Excellent communication

Verbal communication

Written communication

Organizational skills

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

GERS

Loft

WMS

Storis

Salesforce

Job description

Career Opportunities withLevin Furniture & Mattress

Levin Furniture & Mattress, John V. Schultz Furniture and Ashley Home Store is Hiring a Truck Line Representative!

Starting Pay: $14/hr.

This is a Work from Home position!Candidates considered must be within25 miles of any of our store locations.

We're a family-owned company with a history of caring for our employees, customers, and community! Join Our Team Today - Working Here Feels Like Home!

Compensation and Benefits Program Offers:

• Paid Training - A Blended Training Approach
• Growth Opportunities - Levin's loves to promote from within
• Great Benefits - Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount

Purpose:The primary focus of this position is assisting Delivery Teams and Customers with day of delivery issues. Associates will be responsible for inbound calls to the truck line for all Levin, Ashley, and John V. Schultz deliveries. Associates will utilize effective problem solving to troubleshoot issues on delivery and provide resolutions for the delivery team to meet the customers’ needs before the team leaves the home.

• Act as a communication liaison, answering incoming phone calls from drivers to support delivery teams in the home.
• Resolve all delivery issues called into the truck line while the team remains on site.
• Monitor stop times and route progress to ensure timely deliveries.
• Demonstrate effective decision-making ability, making routing and delivery decisions
• Reconciling of completed deliveries/exchanges/returns daily.
• Notate issues and resolutions in DispatchTrack for clear communication across departments
• Assist drivers with additional stop time needed or route delays during out of service moments.
• Review & respond to additional requests entered through the systems for accommodations by reviewing routes and capacity.
• Other tasks assigned by team leadership.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Ability to multi-task in a fast paced working environment.
• Knowledge of GERS, Loft, WMS, Storis and Salesforce systems preferred.

Physical Demands:

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