Truck Dispatcher - Broker

Pembroke & Co., Inc.; Auburn (ME); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Short-term Disability

Life insurance

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pembroke & Co., Inc. is seeking an experienced Freight Truck Dispatcher to manage day-to-day dispatch for a growing team of Class A CDL drivers in Maine.

You will keep loads moving, handle live loads, delays, and rerouting with quick decisions in a hands-on, collaborative environment. The ideal candidate brings 5+ years of dispatch experience, proficiency with TMS tools, and strong communication skills to coordinate with drivers, customers, and internal teams while adhering to safety and

Qualifications

• 5+ years hands-on tractor-trailer dispatch experience required.
• Experience in a carrier dispatch environment (CDL Class A drivers; dry van/flatbed).
• Familiarity with ICC regulations and safety is a plus.
• Proficiency with Google Suite, FourKites, and TMS Scheduling preferred.

Responsibilities

• Dispatch and manage schedules for Class A CDL drivers, assign loads, adjust schedules as needed.
• Utilize TMS and logistics software to coordinate routes, loads, deliveries, and pickups.
• Serve as main point of contact for drivers and inform all parties of load status, delays, changes.
• Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs promptly.
• Partner with brokerage contacts and internal teams to ensure efficient load planning and execution.
• Coordinate with brokerage to qualify carriers and administer paperwork.
• Maintain accurate records, track load progress, and ensure on-time pickup/delivery performance.
• Ensure compliance with local, state, and federal regulations.

Skills

Dispatch experience

CDL Class A

Load planning

Problem solving

Communication

Organizational skills

Tools

Google Suite

FourKites

TMS Scheduling

Profit Tools

Job description

Benefits:

• Short-term Disability
• Life insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview

Supporting a growing, local, and family-owned transportation company, the Freight Truck Dispatcher will manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and solving issues as they come up. This role requires hands-on dispatch experience within the trucking industry and the ability to manage live loads, adjust to delays, and make quick decisions. This role is ideal for someone who is self-motivated, communicates effectively, and enjoys being part of a close-knit, collaborative team.

Key Responsibilities

• Dispatch and manage schedules for Class A CDL drivers, assign loads, and adjust schedules as needed
• Utilize TMS & logistic software to coordinate routes, loads, deliveries, and pick-ups
• Serve as the main point of contact for drivers and ensure all parties are informed of load status, delays, and changes
• Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs in a timely manner
• Partner with brokerage contacts and internal teams to ensure efficient load planning and execution
• Coordinate with brokerage department to qualify carriers and administer paperwork
• Maintain accurate records, track load progress, and ensure on-time pickup and delivery performance
• Ensure compliance with applicable local, state, and federal regulations

What We’re Looking For

• 5+ years of hands-on tractor-trailer dispatch experience (required)
• Experience working in a carrier dispatch (CDL Class A Drivers; dry van and/or flatbed) environment
• Working knowledge of ICC regulations and safety awareness (preferred)
• Experience working with Google Suite, Profit Tools, FourKites, and TMS Scheduling (preferred)
• Ability to troubleshoot and predict problems before they arise
• Ability to think and act creatively to provide solutions in a fast-paced, time-sensitive environment
• Effective communication skills and an ability to interact with drivers, customers, and internal teams
• Strong organizational skills and an ability to work swiftly between multiple projects

What to Expect

• A reliable schedule (Monday through Friday, 8:00 AM - 5:00 PM and overtime opportunities available)
• A primary work location in south-central Maine
• Sitting for long durations (must be able to twist, turn, bend, stand, climb, kneel, and walk as required to perform the duties associated with the Dispatcher role)

Why Join Us?

• We are an established Maine-based company with 40 years of industry experience
• We have many long-tenured employees and believe in a community-focused culture
• We are committed to safety