Dispatcher

Johnson Feed, Inc.

Canton (SD)

On-site

USD 34,000 - 44,000

Full time

6 days ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Retirement plan

Vision insurance

Job summary

Johnson Feed, Inc. in Canton, South Dakota, is seeking an experienced Dispatcher to coordinate freight, support drivers, and deliver exceptional service.

The role emphasizes communication, scheduling, and decision-making under pressure in a fast-paced environment. Monday–Friday in-office with a partial Saturday half-day. Pay ranges from $25.00 to $32.00 per hour, with a full benefits package.

Qualifications

Ideal candidate has experience coordinating people, schedules, or operations in fast-paced settings.
Strong communication and relationship-building with customers, drivers, and team members.
Excellent organizational skills and ability to adapt to changing priorities.
Proven ability to solve problems, think critically, and make quick decisions under pressure.
High level of computer proficiency and agility in using multiple software platforms.

Responsibilities

Coordinate daily freight movements and delivery schedules to maximize efficiency.
Build and maintain strong relationships with drivers, customers, and internal teams.
Serve as primary contact for drivers, giving direction and resolving issues.
Monitor driver availability, hours of service, and time-off requests while balancing customer needs.
Identify and resolve scheduling conflicts and service disruptions.
Collaborate with Operations to meet customer expectations and company goals.
Use transportation software, GPS, and other systems for day-to-day operations.
Maintain accurate records and timely communication about freight and service.

Skills

Communication

Coordination

Decision making under pressure

Organizational skills

Problem solving

Computer proficiency

Attention to detail

Customer service

Teamwork

Tools

Transportation software

GPS technology

Business systems

Job description

Job Description

Johnson Feed, Inc., a family-owned transportation company based in Canton, South Dakota, is seeking an experienced, highly organized professional to join our Operations team as a Dispatcher. This is a critical role within our operation, responsible for coordinating freight, supporting our drivers, and delivering exceptional service to our customers.

We're looking for someone who brings strong transferable operational, coordination, or logistics experience and has demonstrated success managing multiple priorities in a fast-paced environment. While previous dispatch experience is beneficial, we welcome candidates whose background has equipped them with the communication, decision-making, and organizational skills needed to excel in this role.

What You'll Do

As a Dispatcher, you will serve as a key communication hub between drivers, customers, and internal departments to ensure freight moves safely, efficiently, and on schedule. Responsibilities include:

Coordinate daily freight movements and delivery schedules while maximizing operational efficiency.
Build and maintain strong working relationships with drivers, customers, and internal departments.
Serve as the primary point of contact for drivers by providing direction, resolving issues, and communicating operational updates.
Monitor driver availability, home time, hours of service, and time-off requests while balancing customer needs.
Proactively identify and resolve scheduling conflicts, service disruptions, and operational challenges.
Work collaboratively with the Operations team to meet customer expectations and company performance goals.
Utilize transportation software, GPS technology, and other business systems to manage day-to-day operations.
Maintain accurate records and ensure timely communication regarding freight movement and customer service.

What We’re Looking For

The ideal candidate will have demonstrated experience coordinating people, schedules, or operations in a fast-paced environment and possess the ability to make sound decisions under pressure.

Qualifications include:

Previous experience in dispatching, transportation, logistics, operations, customer service, manufacturing, agriculture, construction, emergency services, military operations, or another role requiring strong coordination and decision-making.
Exceptional communication and relationship-building skills with the ability to work effectively with customers, drivers, and team members.
Strong organizational skills with the ability to prioritize competing demands and adapt quickly as situations change.
Proven ability to solve problems, think critically, and make informed decisions in a time-sensitive environment.
High level of computer proficiency, including experience learning and utilizing multiple software platforms.
Strong attention to detail with the ability to maintain accuracy while managing multiple tasks simultaneously.
Professional, dependable, and customer-focused with a strong sense of urgency and accountability.
Transportation or trucking industry experience is preferred but not required for candidates with highly transferable experience.

Schedule