Payment Specialist

Mercer Transportation; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Mercer Transportation is seeking a detail-oriented Payment Specialist to ensure driver pay is accurate and on time. This onsite role supports payment inquiries, resolves discrepancies, and maintains orderly records for a leading Louisville-based carrier.

You will handle high-volume driver communications, process settlements, and work with the accounting system to ensure timely disbursements while upholding company standards and compliance.

Qualifications

• High School Diploma or equivalent; background check may apply.
• Strong verbal and written communication.
• Detail-oriented with accurate data entry and accounting knowledge.

Responsibilities

• Handle high-volume driver calls and inquiries.
• Process and verify driver pay settlements.
• Investigate and resolve payment discrepancies.
• Maintain organized driver records.
• Assist with fuel card inquiries and receivables.

Skills

Excellent communication

Attention to detail

Accounting systems

Data entry

Independent and team

Handling high-pressure situations

Education

High School Diploma

Tools

Office software

Job description

Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.

We are seeking a detail-oriented professional to join our team as a Payment Specialist (Driver Pay & Settlements). In this role, you will ensure drivers are paid accurately and on time, assist with payment inquiries, and help resolve discrepancies—playing a critical role in keeping our operations running smoothly.

This position is onsite Monday – Friday, 8:00 AM to 5:00 PM.

What’s In It For You

• Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
• Earn Extra Rewards – Receive up to $300/year in gift cards through wellness initiatives
• Generous Time Off – Paid Time Off plus company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match
• Professional Growth – Opportunities to expand your knowledge in credit analysis, financial review, and risk management

Essential Job Functions

• Driver Communication: Manage a high volume of incoming calls from drivers.
• Data Management: Accurately and efficiently perform data entry tasks while handling call inquiries.
• Settlement Processing: Ensure the accuracy of truck pay settlements and expedite disbursement mail in accordance with company guidelines.
• Discrepancy Resolution: Investigate and resolve payment discrepancies by conducting thorough research to identify root causes.
• Payment Inquiries: Respond promptly and professionally to driver inquiries regarding payment status and disposition.
• Fuel Card Assistance: Provide guidance and assistance to drivers regarding fuel card inquiries.
• Record Maintenance: Maintain organized records by accurately filing terminated driver information.
• Receivable Processing: Process receivables when a driver has been overpaid.

Essential Skills and Experience

• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Knowledge of accounting systems and procedures.
• Ability to handle high-pressure situations with professionalism.
• Proficiency in data entry and office software applications.
• Ability to work independently and as part of a team.

Education Requirements

High School Diploma or equivalent.

May be subject to the following screening requirements: Drug Screen and Criminal Background Check

Equal Employment Opportunity

We are an Equal Opportunity Employer dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.