Trimble Field Tech Support & Training Specialist

Campbell Companies; Salt Lake City, Northern (UT, KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

SITECH Intermountain, an authorized dealer for Trimble Civil Engineering and Construction products, is seeking a Support Specialist to provide technical support and training to customers and the SITECH Sales Team on all Trimble products.

You will build strong customer relationships, promote additional solutions, collaborate with Sales, troubleshoot field and phone inquiries, conduct classroom trainings, and assist in developing and maintaining support processes.

Qualifications

• Must be able to train customers on construction and survey technology products.
• Strong written and verbal communication skills.
• Valid driver’s license and willingness to travel.
• Proficient with Microsoft Office.

Responsibilities

• Provide technical support and training to customers and SITECH Sales Team on Trimble Civil Engineering and Construction products and services.
• Build relationships with customers and recommend additional products and services to enhance the customer experience.
• Collaborate with Sales Team to understand customer needs and promote Sales activities.
• Troubleshoot and support customers on Trimble products in the field and over the phone.
• Conduct classroom training on Trimble products.
• Assist in the development, documentation and maintenance of support related processes.

Skills

Technical support

Training customers

Customer communication

Microsoft Office

Travel willingness

Tools

Trimble Civil Engineering software

Job description

SITECH Intermountain, an authorized dealer for Trimble Civil Engineering and Construction products, is seeking a Support Specialist to provide technical support and training to customers and the SITECH Sales Team on all Trimble products.

You will build strong customer relationships, promote additional solutions, collaborate with Sales, troubleshoot field and phone inquiries, conduct classroom trainings, and assist in developing and maintaining support processes.