Field Training & Technical Support Specialist

Cleveland Brothers Equipment Co; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job description

About SITECH

SITECH is a global distribution network for Trimble solutions, the most reliable and rugged construction technology systems available to the heavy civil construction contractor. Our dealership, SITECH Allegheny, provides local customer service and sales, covering Pennsylvania, Northern West Virginia & Western Maryland.

Job Summary

The Support Specialist Reports Directly to the Sales Manager. A successful candidate will provide training and support on various types of Trimble machine control systems, construction surveying equipment and related software. The focus will be in the support and training of customers on Trimble’s Heavy Civil solutions, encompassing machine control, site positioning, subscription-based software and, drones / aerial mapping . The essential functions of this position include the following:

Responsibilities

• Troubleshoot and resolve customer’s technical issues in a timely manor
• Become field trained and factory certified on relevant equipment and software
• Provide back-up / secondary support for the field installation team as needed
• Assist in the development of system configurations and proposals for customers
• Assist in the implementation of customer connectivity
• Deliver fee-based (paid) training on-site and/or in a classroom setting to customers of various levels of experience with Trimble technologies.
• Develop and maintain a training program as well as provide customer feedback on these services.
• Provide on-site, new systems (both on & offboard) training to new & existing customers

Characteristics / Skills

• A team player able to leverage resources through sound organizational skills
• Consultative problem solving – involves customer in problem solving by asking appropriate questions.
• Excellent communication skills, both verbally and in writing.
• Experience with Trimble machine control systems, GPS, site positioning, robotics & lasers
• Proficient in Microsoft Office software (creation of PowerPoint presentations)
• Self-motivated to continue education on new technologies related to the industry
• Willing to travel, as required.

Education/Experience

• College Degree in business-related field or in an industry domain preferred but not required.
• Previous work within a sales organization is desirable.
• Experience with end customer training is desirable.
• Experience with subscription software is desirable.
• Previous experience in a customer service environment preferred.

Key Organizational Interfaces

• Works with Sales & Product Support teams to drive customer engagement and loyalty.
• Works with key decision makers and end users of services.
• Works with internal SITECH staff including Sales and Product Support & Service.
• Works with multiple Cleveland Brothers departments