Field Trimble Solutions Training & Support Specialist

Cleveland Brothers CAT; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Job summary

Qualifications

• College Degree in business-related field or in an industry domain preferred but not required.
• Experience with end customer training is desirable.
• Experience with subscription software is desirable.
• Previous work within a sales organization is desirable.
• Previous experience in a customer service environment preferred.

Responsibilities

• Troubleshoot and resolve customer's technical issues in a timely manor
• Become field trained and factory certified on relevant equipment and software
• Provide back-up / secondary support for the field installation team as needed
• Assist in the development of system configurations and proposals for customers
• Assist in the implementation of customer connectivity
• Deliver fee-based (paid) training on-site and/or in a classroom setting to customers of various levels of experience with Trimble technologies.
• Develop and maintain a training program as well as provide customer feedback on these services.
• Provide on-site, new systems (both on & offboard) training to new & existing customers

Skills

Team player

Consultative problem solving

Excellent communication

Trimble machine control systems

GPS / site positioning

Robotics & lasers

Microsoft Office (PowerPoint)

Travel willingness

Self-motivated learning

Education

College Degree in business-related field

Tools

Trimble software suite

Subscription software

Job description