Manager Field Services

Cinemark USA, Inc.; Plano (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities Education Support

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking a Manager of Field Services to lead and support the TOP Field Services team across all US locations, ensuring high-quality movie operations and standardized Theater Systems practices.

The role requires strong people leadership, cross-functional collaboration with theatre operations and corporate partners, and regular travel with availability outside normal hours. Based in the Plano, TX corporate office.

Qualifications

• Minimum 2+ years leading teams across multiple locations.
• Experience with Theater Systems and SaMS is preferred.
• Proficiency in Microsoft Office Suite is required.

Responsibilities

• Lead and support a team of Theater Systems Technicians and Field Services staff across the United States.
• Recruit, hire, develop, coach, evaluate, and retain talent.
• Oversee staffing strategies, succession planning, training effectiveness, and performance management.
• Ensure SaMS standards are consistently applied; conduct site visits and audits.
• Manage Field Services budget, travel, maintenance, and forecasting.
• Oversee installation and commissioning of Theater Systems equipment; vendor coordination in repairs/upgrades.
• Ensure safety and regulatory compliance and act as SME for complex Theater System issues.

Skills

People leadership

Team development

Communication

Education

High school diploma or equivalent

College degree preferred

Tools

SaMS

TMS servers

POS systems

Network switches

Microsoft Office Suite

Job description

Join Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary: The Manager, Field Services, is responsible for leading and supporting TOP Field Services team across all US locations to ensure consistent high-quality movie operations. This role emphasizes people leadership, performance management, operational consistency, strategic execution, and cross functional collaboration with theatre operations and corporate partners. The Manager, Field Services develops team capabilities, drives standardization, and ensures that Sales & Management systems (SaMS) and other Theater Systems, processes and performance meet or exceed company standards. The position includes oversight of various SaMS System maintenance, digital cinema central assets (TMS, networking), staffing, budgeting, and preventive maintenance programs. This role requires regular travel and availability outside normal business hours for emergency support. The position will be based in the Plano, Texas corporate office.

Key Responsibilities

People Leadership & Team Development

• Lead, manage, and support a team of Theater Systems Technicians (TST) and other Field Services personnel across the United States.
• Recruit, hire, develop, coach, evaluate, and retain talent.
• Oversee staffing strategies, succession planning, training effectiveness, and performance management.
• Partner with Theatre General Managers and Operations leadership to align Theater Systems priorities with business and guest‑experience goals.

Operational Excellence & Standards Compliance

• Ensure consistent execution of SaMS standards across all assigned theatres.
• Conduct site visits, audits, and evaluations; provide feedback to Theater Systems Technicians, theatre management, and field leadership.
• Identify quality gaps and drive corrective action plans.
• Ensure compliance with safety, health, and regulatory standards.
• Serve as a subject‑matter expert and escalation resource for complex Theater System challenges.

Theater Systems & Technical Oversight

• Ensure SaMS and Central Digital assets are properly maintained and performing to company standards.
• Oversee installation and commissioning of Theater Systems equipment.
• Support vendor warranty compliance and 3rd Party services organizations to coordinate system repairs, upgrades, and prioritization of maintenance tasks.
• Maintain inventory accountability for deployed equipment and spare pool assets to ensure readiness, lifecycle tracking, and timely replenishment.
• Drive reliability through preventive maintenance programs and equipment audits.

Strategic & Regional Management

• Manage Field Services budget, including travel, maintenance, capital needs, expense controls, and forecasting.
• Review, monitor, and approve expenditures and payroll for TST team.
• Contribute to long‑range planning by evaluating dept needs and supporting enterprise initiatives.
• Lead Theater Systems‑related projects and system enhancements, coordinating timelines, resources, and vendor partners.

Reporting & Communication

• Complete reporting for site visits, new openings, remodels, special projects, and performance metrics.
• Maintain strong communication with theatres, field leadership, and corporate partners to ensure alignment and transparency.
• Promote a safe, engaging, and collaborative work environment across all assigned locations.

Requirements

Minimum Qualifications

• High school diploma or equivalent required; college or higher education preferred.
• Minimum 2 years of experience as a TST, General Manager, or equivalent role.
• Minimum 3 years of people‑leadership experience demonstrated, including coaching, development, and performance management.
• Experience managing teams across multiple locations preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Skills & Competencies

• Solid knowledge of POS and other SaMS along with a understanding of Digital technology; TMS servers, Network switches.

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount 401(k) Matching
• Growth Opportunities Education Assistance
• Health Benefits
• Parental Leave
• Paid Time Off
• Daily Pay
• Free Movies
• Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cinemark is an Equal Opportunity Employer

Want to learn more about us visit: Why Cinemark | Cinemark USA, Inc