Tribal Health & Care Operations Leader

Indigenous Pact PBC, Inc.; Tumwater (WA); Hybrid; USD 165,000 - 175,000; Full time

Benefits offered by this job

Generous PTO

Company-paid holidays

Competitive benefits

Open and transparent communication

Mission-driven organization

Development-focused environment

Job summary

Indigenous Pact PBC, Inc. seeks a Care Community Leader to drive clinic operations, clinical support, and Tribal partnerships for Hope and Healing Clinic in Washington.

The role requires visible leadership, on-site presence, and a commitment to culturally grounded care across Thurston and neighboring counties. You will oversee day-to-day care and business operations, lead with Clinic Administrator and Medical Director, and work with Tribes to grow sustainable patient access and outcomes.

Qualifications

• Bachelor’s degree in healthcare, healthcare administration, business administration, public health or related field.
• 7+ years of progressive leadership experience in healthcare operations and care delivery.
• 5+ years experience in addiction treatment, behavioral health, multi-specialty healthcare, outpatient services or related clinical settings.
• Demonstrated success overseeing healthcare operations including patient services, revenue cycle functions, staffing, compliance, technology, and facilities operations.
• Experience leading managers and multidisciplinary healthcare teams.
• Strong background in strategic planning, stakeholder management, resource allocation, performance management, and quality improvement.
• Ability to build trusted relationships across diverse groups and navigate complex partnerships.

Responsibilities

• Oversee the day-to-day care and business operations of Hope and Healing Clinic.
• Partner with the Clinic Administrator and Medical Director to achieve operational, financial, quality, and patient experience goals.
• Serve as the primary leadership sponsor and supervisor for the Clinic Administrator, including onboarding, development, succession planning, and operational support.
• Manage clinic budgets, performance metrics, reporting, analytics, and operational forecasting.
• Lead the planning, development, and optimization of new care programs, services, and facilities.
• Coordinate shared service resources including compliance, technology, billing, human resources, marketing, and facilities support.
• Build and maintain strong, in-person relationships with Tribal leadership, health directors, cultural liaisons, Elders, and community members.
• Attend Tribal meetings, community gatherings, and events to strengthen partnerships and represent Indigenous Pact's commitment to Tribal communities.
• Serve as the trusted liaison between the clinic, Tribal stakeholders, and Indigenous Pact organization.
• Support patient and community growth through outreach initiatives, marketing partnerships, referral development, and healthcare collaboration.
• Champion patient-centered, culturally grounded care across all clinic operations.
• Support clinic leadership in delivering high-quality addiction treatment, recovery, and healthcare services.
• Foster healthcare best practices and create a culture of accountability, compassion, and continuous improvement.
• Act as a resource and connector for clinical teams, counseling staff, member services, facilities, and operational leadership.
• Maintain working knowledge of applicable healthcare regulations, including OTP/MOUD requirements, HIPAA, DEA regulations, 42 CFR Part 2, 42 CFR Part 8, CARF standards, and Washington State healthcare requirements.
• Partner with Indigenous Pact's Compliance and Privacy team to ensure regulatory compliance, quality improvement, and operational consistency across care communities.

Skills

Healthcare leadership

Addiction treatment

Stakeholder management

Strategic planning

Quality improvement

Team leadership

Regulatory compliance

KIPU EHR

Education

Bachelor's degree in healthcare / healthcare administration / public health

Master's degree preferred

Tools

KIPU EHR

Job description

Indigenous Pact PBC, Inc. seeks a Care Community Leader to drive clinic operations, clinical support, and Tribal partnerships for Hope and Healing Clinic in Washington.

The role requires visible leadership, on-site presence, and a commitment to culturally grounded care across Thurston and neighboring counties. You will oversee day-to-day care and business operations, lead with Clinic Administrator and Medical Director, and work with Tribes to grow sustainable patient access and outcomes.