Care Community Leader

Indigenous Pact PBC, Inc.; Tumwater (WA); Hybrid; USD 165,000 - 175,000; Full time

Benefits offered by this job

Generous PTO

Company-paid holidays

Competitive benefits

Open and transparent communication

Mission-driven organization

Development-focused environment

Job summary

Indigenous Pact PBC, Inc. seeks a Care Community Leader to drive clinic operations, clinical support, and Tribal partnerships for Hope and Healing Clinic in Washington.

The role requires visible leadership, on-site presence, and a commitment to culturally grounded care across Thurston and neighboring counties. You will oversee day-to-day care and business operations, lead with Clinic Administrator and Medical Director, and work with Tribes to grow sustainable patient access and outcomes.

Qualifications

• Bachelor’s degree in healthcare, healthcare administration, business administration, public health or related field.
• 7+ years of progressive leadership experience in healthcare operations and care delivery.
• 5+ years experience in addiction treatment, behavioral health, multi-specialty healthcare, outpatient services or related clinical settings.
• Demonstrated success overseeing healthcare operations including patient services, revenue cycle functions, staffing, compliance, technology, and facilities operations.
• Experience leading managers and multidisciplinary healthcare teams.
• Strong background in strategic planning, stakeholder management, resource allocation, performance management, and quality improvement.
• Ability to build trusted relationships across diverse groups and navigate complex partnerships.

Responsibilities

• Oversee the day-to-day care and business operations of Hope and Healing Clinic.
• Partner with the Clinic Administrator and Medical Director to achieve operational, financial, quality, and patient experience goals.
• Serve as the primary leadership sponsor and supervisor for the Clinic Administrator, including onboarding, development, succession planning, and operational support.
• Manage clinic budgets, performance metrics, reporting, analytics, and operational forecasting.
• Lead the planning, development, and optimization of new care programs, services, and facilities.
• Coordinate shared service resources including compliance, technology, billing, human resources, marketing, and facilities support.
• Build and maintain strong, in-person relationships with Tribal leadership, health directors, cultural liaisons, Elders, and community members.
• Attend Tribal meetings, community gatherings, and events to strengthen partnerships and represent Indigenous Pact's commitment to Tribal communities.
• Serve as the trusted liaison between the clinic, Tribal stakeholders, and Indigenous Pact organization.
• Support patient and community growth through outreach initiatives, marketing partnerships, referral development, and healthcare collaboration.
• Champion patient-centered, culturally grounded care across all clinic operations.
• Support clinic leadership in delivering high-quality addiction treatment, recovery, and healthcare services.
• Foster healthcare best practices and create a culture of accountability, compassion, and continuous improvement.
• Act as a resource and connector for clinical teams, counseling staff, member services, facilities, and operational leadership.
• Maintain working knowledge of applicable healthcare regulations, including OTP/MOUD requirements, HIPAA, DEA regulations, 42 CFR Part 2, 42 CFR Part 8, CARF standards, and Washington State healthcare requirements.
• Partner with Indigenous Pact's Compliance and Privacy team to ensure regulatory compliance, quality improvement, and operational consistency across care communities.

Skills

Healthcare leadership

Addiction treatment

Stakeholder management

Strategic planning

Quality improvement

Team leadership

Regulatory compliance

KIPU EHR

Education

Bachelor's degree in healthcare / healthcare administration / public health

Master's degree preferred

Tools

KIPU EHR

Job description

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy. Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.

Job Description

• Job Title: Care Community Leader
• Base Salary: $165,000 - $175,000, based on years of experience and skillset
• Location: Tumwater, WA
• Work model: Hybrid - On-site 3-4 times a week
• Travel Requirements: 25% within the United States
• Reports to: VP, Co-Executive Lead of MSO

About the Role

At Indigenous Pact, we believe every patient's experience matters. Our dedicated team of addiction treatment specialists, medical providers, and support staff are the foundation for delivering high-quality, personalized, and culturally grounded care.

We are seeking an experienced Care Community Leader to serve as the operational, clinical-support, and Tribal-partnership leader for Hope and Healing Clinic. This role works in close partnership with the Clinic Administrator and Medical Director to oversee clinic operations, support care delivery, strengthen Tribal partnerships, and drive sustainable growth throughout Thurston, Lewis, and Grays Harbor counties.

This is a highly visible leadership position centered on relationship-building. The Care Community Leader serves as the primary connection between clinic staff, Tribal stakeholders, and Indigenous Pact's broader support network. Success in this role requires a consistent on-site presence, strong healthcare leadership experience, and a genuine commitment to serving Tribal communities through culturally responsive care.

What You'll Do

Leadership & Operations

• Oversee the day-to-day care and business operations of Hope and Healing Clinic.
• Partner with the Clinic Administrator and Medical Director to achieve operational, financial, quality, and patient experience goals.
• Serve as the primary leadership sponsor and supervisor for the Clinic Administrator, including onboarding, development, succession planning, and operational support.
• Manage clinic budgets, performance metrics, reporting, analytics, and operational forecasting.
• Lead the planning, development, and optimization of new care programs, services, and facilities.
• Coordinate shared service resources including compliance, technology, billing, human resources, marketing, and facilities support.

Tribal Partnerships & Community Engagement

• Build and maintain strong, in-person relationships with Tribal leadership, health directors, cultural liaisons, Elders, and community members.
• Attend Tribal meetings, community gatherings, and other events to strengthen partnerships and represent Indigenous Pact's commitment to Tribal communities.
• Serve as the trusted liaison between the clinic, Tribal stakeholders, and the broader Indigenous Pact organization.
• Support patient and community growth through outreach initiatives, marketing partnerships, referral development, and healthcare collaboration.

Clinical & Care Community Leadership

• Champion patient-centered, culturally grounded care across all clinic operations.
• Support clinic leadership in delivering high-quality addiction treatment, recovery, and healthcare services.
• Foster healthcare best practices and create a culture of accountability, compassion, and continuous improvement.
• Act as a resource and connector for clinical teams, counseling staff, member services, facilities, and operational leadership.

Compliance & Quality

• Maintain working knowledge of applicable healthcare regulations, including OTP/MOUD requirements, HIPAA, DEA regulations, 42 CFR Part 2, 42 CFR Part 8, CARF standards, and Washington State healthcare requirements.
• Partner with Indigenous Pact's Compliance and Privacy team to ensure regulatory compliance, quality improvement, and operational consistency across care communities.

Qualifications

Required

• Bachelor's degree in healthcare, healthcare administration, business administration, public health, or a related field. Master's degree preferred.
• 7+ years of progressive leadership experience in healthcare operations and care delivery.
• 5+ years of experience in addiction treatment, behavioral health, multi-specialty healthcare, outpatient services, or related clinical settings.
• Demonstrated success overseeing healthcare operations, including patient services, revenue cycle functions, staffing, compliance, technology, and facility operations.
• Experience leading managers and multidisciplinary healthcare teams.
• Strong background in strategic planning, stakeholder management, resource allocation, performance management, and quality improvement.
• Ability to build trusted relationships across diverse groups and navigate complex organizational partnerships.

Preferred

• Experience working within Tribal healthcare systems, including Tribal health programs, Indian Health Service (IHS), or 638 facilities.
• Experience leading clinic operations, including compliance, billing processes, care team oversight, and operational performance.
• Background in community health outreach, health education, or community-based healthcare initiatives.
• Experience in behavioral health, substance use disorder treatment, mental health services, or co-occurring disorder programs.
• Familiarity with FQHC or FQHC Look-Alike operations, including UDS reporting, sliding fee scales, and HRSA compliance.
• Experience with revenue cycle management and supervision of billing or coding teams.
• Demonstrated success building partnerships with healthcare organizations, government agencies, educational institutions, and community-based organizations.
• Experience using electronic health record systems, including KIPU.
• Exposure to grant-funded programs and outcome-based reporting.
• Personal, professional, or community-based experience working with Native and Indigenous communities.

Building a strong culture and exhibiting our core values is important to us. We have shared below characteristics that are important to us (and we hope you bring them as well) and what we offer at Indigenous Pact beyond the job opportunity!

What we offer

• Generous PTO, including vacation and wellness time, plus company-paid holidays
• Competitive benefits, including 401(k), medical, dental, and vision insurance
• Open and transparent communication with leadership
• A mission-driven organization committed to giving back and improving the communities we serve
• A development-focused environment where you have the autonomy and support to shape your career path

Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.