Triage Virtual Registered Nurse RN

HCA Healthcare, Inc.; Nashville (TN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Tuition assistance

Employee stock purchase plan

Job summary

Parallon, part of HCA Healthcare, is seeking a Telemedicine/Triage Registered Nurse to join our remote team ensuring high-quality, patient-centered triage by phone. You will collaborate with providers and care teams to support safe, informed care decisions for callers across multiple states.

This role requires 3+ years bedside nursing, BLS, and state licensure where applicable, with a focus on HIPAA compliance and compassionate communication. Training runs Monday–Friday, 8:00am–4:30pm CST.

Qualifications

• Associate Degree in Nursing or RN Diploma required.
• Bachelor’s Degree in Nursing preferred.
• 3+ years bedside nursing experience required.
• BLS Certification required.
• Compact license preferred.
• State licensure required for NV, CA, and AK.

Responsibilities

• Provide nurse advice and triage services to consumers calling with clinical questions.
• Provide compassionate guidance to callers using evidence-based clinical decision tools and make cross-referrals as needed.
• Utilize nursing skills and approved protocols to provide telephone triage and health advice.
• Coordinate referrals for health services via telephone and complete call processing steps.
• Maintain HIPAA and PHI compliance and document caller information accurately.
• Engage in team meetings and contribute to a positive, compliant call center environment.

Skills

Telephone triage

Clinical decision making

Patient communication

Education

Associate Degree in Nursing

Bachelor’s Degree in Nursing

Job description

Shift Schedule: Wednesday - Saturday, Monday/Friday and Saturday/Sunday, or Thursday - Sunday

Shift Time: (5:00pm - 3:30am or 8:00pm - 6:30am)

Training Schedule: Monday - Friday; 8:00am - 4:30pm CST

Do you have the career opportunities as a Telephone Triage Registered Nurse you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nations leading provider of healthcare services, HCA Healthcare.

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Job Summary and Qualifications

As a Triage Virtual Registered Nurse, you will deliver high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organizations vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

In this role you will:

• Provide nurse advice and triage services to consumers calling with clinical questions
• Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.
• Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.
• Facilitates referrals for health services as appropriate via telephone and performs all components of call processing
• Ensures performance standards are met and accepts constructive feedback
• Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.
• Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies
• Maintains confidentiality, HIPAA and PHI compliance
• Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller’s autonomy, dignity and rights. Maintains and contributes to a collaborative professional and ethical work environment.
• Actively participates in team meetings and engages in the processes of the contact center

Qualifications that you will need

• Associate Degree in Nursing or RN Diploma - Required
• Bachelors Degree in Nursing – Preferred
• 3+ years of experience in bedside nursing required
• Telehealth experience helpful, not required
• BLS Certification Required
• Compact license in your state of residence is preferred
• Licensure required for these states (NV, CA, and AK)

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits