Remote RN Telephone Triage - PT Days/Weekends | Compact + MA, MN, NV, IL, NY, CA

Call 4 Health; Atlanta (GA); Remote; USD 65,000 - 90,000; Full time

Job summary

Call 4 Health is seeking an experienced Registered Nurse (RN) for a Remote Triage position. You will handle triage calls across multiple states, document patient encounters, and support providers with clinical and administrative tasks from a HIPAA-compliant home workspace.

The role emphasizes clinical decision-making, patient education, and coordination of referrals. A compact license and strong nursing background are required for this 24/7 call center environment.

Qualifications

• Active RN license with multi-state eligibility or compact licensure.
• 2–4 years of full-time RN clinical experience, ideally in ER/urgent care or ICU.
• Experience with telephone triage and electronic triage protocols.

Responsibilities

• Respond to inbound/outbound calls for a multi-state nurse triage service.
• Perform clinical assessments using established protocols via phone or portal.
• Document interactions accurately in client EHR systems.
• Coordinate referrals, prior authorizations, and RPM activities.
• Support providers with administrative tasks and patient education.

Skills

RN experience

Telephone triage

EHR experience

Remote work

Clinical assessment

Education

Associate's Degree in Nursing

Bachelor's Degree in Nursing

Tools

EHR systems

Job description

Registered Nurse (RN) - Remote Triage / Compact License RequiredMake a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you'll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You'll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including:
  • Medication refill requests per protocol
  • Provider notification of critical results
  • Post-discharge and post-operative follow-up coordination
• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including:
  • Monitoring vital signs
  • Educating patients on chronic disease management (diabetes, hypertension, COPD)
• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We're Looking For

• Associate's or Bachelor's Degree in Nursing
• 2-4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA-compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access