Remote RN Telephone Triage - PT Days/Weekends | Compact + MA, MN, NV, IL, NY, CA

Call 4 Health; Manchester (NH); Remote; USD 65,000 - 95,000; Full time

Job summary

Call 4 Health is seeking an experienced Registered Nurse (RN) for a Remote Triage role supporting patients and providers nationwide. You will conduct telephone triage using Schmitt-Thompson protocols, document interactions in EHRs, and collaborate with a broad care network from a home-based setup.

The role emphasizes clinical decision-making, flexibility, and patient impact. Requires an active nursing license and multi-state licensure, with extensive RN experience in acute or ambulatory care

Qualifications

• RN with either an Associate's or Bachelor's degree in Nursing.
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
• Prior telephone triage experience using electronic triage systems.
• Experience with two or more EHR platforms.
• Active, unencumbered ENA or ENLC license and willingness to obtain additional state licenses.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Use Schmitt-Thompson telephone triage protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems.
• Provide clinical assessments via phone or patient portal per protocols.
• Support providers with administrative and clinical tasks (e.g., medication refills, notification of critical results, post-discharge follow-up).
• Facilitate referrals and assist with prior authorization requests needing clinical input.
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs (monitoring vital signs, patient education).
• Screen and qualify patients for clinical trials and provide patient education.

Skills

Teamwork

Leadership ability

Customer service & empathy

Attention to detail

Organization & time management

Telephone triage experience

EHR experience

Education

Associate's or Bachelor's Degree in Nursing

Job description

Registered Nurse (RN) - Remote Triage / Compact License RequiredMake a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you'll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You'll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including:
  • Medication refill requests per protocol
  • Provider notification of critical results
  • Post-discharge and post-operative follow-up coordination
• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including:
  • Monitoring vital signs
  • Educating patients on chronic disease management (diabetes, hypertension, COPD)
• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We're Looking For

• Associate's or Bachelor's Degree in Nursing
• 2-4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA-compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access