Triage Specialist-RN (Day Shift)- Care Navigation

Central Ohio Primary Care; Westerville (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Central Ohio Primary Care is seeking a Triage Specialist-RN (Day Shift) in Westerville, OH. The role conducts telephonic nurse triage, uses EPIC for documentation, and collaborates with the care team to coordinate appointments and homecare instructions.

Requires Bachelor’s in Nursing, Ohio RN license, and 2 years RN experience in hospital or medical practice; telephonic triage is a plus. Hybrid, full-time, Monday-Friday 8:00am-6:00pm, with weekend coverage as needed.

Qualifications

• Bachelor’s degree in Nursing.
• Active and unrestricted registered nurse license in the state of Ohio.
• 2 years minimum of Registered Nurse experience in a hospital and/or medical practice setting.
• Preferred: Experience in telephonic nursing triage.

Responsibilities

• Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
• Navigate multiple electronic platforms to assess current health complaint, patient’s electronic chart, PCP appointment scheduling, and ancillary center scheduling.
• Document nursing triage notes into the EHR system for clear and concise documentation.
• Document phone call details in tracking system for department data tracking and collection.
• Assess, identify, and close patient care gaps.
• Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.

Skills

Active listening

Communication

Documentation

Customer service

Teamwork

Adaptability

Flexible hours

MS Office

EPIC EHR

Telemedicine

Medical terminology

Relationship building

Education

Bachelor's degree in Nursing

RN license in Ohio

Tools

EPIC EHR

Microsoft Excel

Job description

Triage Specialist-RN (Day Shift)- Care Navigation

Locations

Westerville, OH, USA

• Hybrid
• Full-Time
• Requisition #: TRIAG005382

Description

The Triage Specialist conducts a thorough telephonic nursing triage for acute and chronic medical complaints and uses electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members.

• Full Time/Benefits Eligible
• Monday-Friday - 8:00am - 6:00pm, 4-10 hour shifts variable days during the week and every other weekend
• Westerville, OH

Essential Functions and Responsibilities

• Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
• Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling.
• Document nursing triage notes into the EHR system for clear and concise documentation.
• Document phone call details in tracking system for department data tracking and collection.
• Assess, identify, and close patient care gaps.
• Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.

Qualifications

Education, Licensures & Certifications

• Required: Bachelor’s degree in Nursing
• Required: Active and unrestricted registered nurse license in the state of Ohio
• Required: 2 years minimum of Register Nurse experience in a hospital and/ or medical practice setting
• Preferred: Experience in telephonic nursing triage

Knowledge, Skills & Abilities

• Exceptional active listening, communication, and documentation skills
• Excellent customer service skills, and mind-set
• Ability to work on a team and display a positive attitude
• Ability to adapt to department growth, expansion, and policies/ procedures
• Ability to offer flexible work hours, including the ability to work weekend hours
• Basic knowledge of Microsoft Office Programs, such as Excel
• Proficient knowledge of electronic health records
• Excellent listening, communication and documentation skills
• Proficient in clinical practice protocols and telemedicine patient care
• Strong knowledge of medical terminology
• Excellent relationship building skills
• Possesses customer service-oriented mindset

Equal Opportunity Employer

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