Triage Specialist-RN (Day Shift)- Care Navigation

Central Ohio Primary Care; Westerville (OH); On-site; USD 39,000 - 58,000; Full time

Job summary

Central Ohio Primary Care is seeking a Triage Specialist to perform telephonic nursing triage for acute and chronic concerns, using EPIC for documentation and coordinating with the care team. The role is Full Time with standard daytime hours in Westerville, OH, with 4-10 hour shifts and every-other weekend availability.

Qualified candidates will hold a BSN, an active Ohio RN license, and at least two years of RN experience in hospital or medical practice settings; telephonic triage experience is

Qualifications

• Active RN listening, communication, and documentation skills required.
• Bachelor’s degree in Nursing and Ohio RN license required.
• Minimum 2 years RN experience in hospital or medical practice setting; telephonic triage preferred.

Responsibilities

• Conduct telephone triage for patient health complaints using an electronic triage tool.
• Navigate multiple electronic platforms to assess health concerns, chart, schedule PCP and ancillary services.
• Document nursing triage notes in the EHR for clear documentation.
• Record call details in tracking system for department data collection.
• Identify and close patient care gaps.
• Build positive working relationships with COPC staff, offices and physicians to deliver high-quality patient care.

Skills

Active listening

Communication

Documentation

Education

Bachelor’s degree in Nursing

Ohio RN license

Job description

The Triage Specialist conducts a thorough telephonic nursing triage for acute and chronic medical complaints and uses electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members.

• Full Time/Benefits Eligible
• Monday-Friday - 8:00am - 6:00pm, 4-10 hour shifts variable days during the week and every other weekend
• Westerville, OH

Essential Functions and Responsibilities:

• Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
• Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling.
• Document nursing triage notes into the EHR system for clear and concise documentation.
• Document phone call details in tracking system for department data tracking and collection.
• Assess, identify, and close patient care gaps.
• Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.

Qualifications:

Education, Licensures & Certifications

• Required: Bachelor’s degree in Nursing
• Required: Active and unrestricted registered nurse license in the state of Ohio
• Required: 2 years minimum of Register Nurse experience in a hospital and/ or medical practice setting
• Preferred: Experience in telephonic nursing triage

Knowledge, Skills & Abilities

• Exceptional active listening, communication, and documentation skills
• Excellent customer service skills, and mind-set
• Ability to work on a team and display a positive attitude
• Ability to adapt to department growth, expansion, and policies/ procedures