Triage Specialist-RN (Day Shift)- Care Navigation

COPC Brand; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits eligible

Day shift

Westerville location

Job summary

COPC Brand is hiring a Triage Specialist-RN for the Day Shift in Westerville, OH. This role conducts thorough telephonic nursing triage, documents interactions in EPIC, and coordinators with the care team for timely scheduling and homecare guidance.

The ideal candidate holds a Bachelor’s degree in Nursing, an active Ohio RN license, and at least two years of RN experience in hospital or medical practice settings, with telephonic triage experience preferred.

Qualifications

• Bachelor’s degree in Nursing required.
• Active and unrestricted RN license in Ohio.
• Minimum 2 years RN experience in hospital or medical practice setting.
• Telephonic nursing triage experience preferred.

Responsibilities

• Conduct telephone triage for patient health concerns using an electronic triage assessment tool.
• Navigate multiple electronic platforms to assess current health concerns, patient charts, scheduling, and ancillary center routing.
• Document nursing triage notes clearly in the EHR for concise documentation.
• Record phone call details in the tracking system for data collection.
• Assess and close patient care gaps.
• Collaborate with COPC staff and physicians to deliver high-quality patient care.

Skills

Active listening

Communication

Documentation

Customer service

Teamwork

Flexible hours

Microsoft Office

Epic EHR

Telemedicine

Medical terminology

Education

Bachelor’s degree in Nursing

Ohio RN license

Minimum 2 years RN experience in hospital/medical practice

Tools

EPIC EHR

Excel

Job description

Triage Specialist-RN (Day Shift)- Care Navigation

The Triage Specialist conducts a thorough telephonic nursing triage for acute and chronic medical complaints and uses electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members.

• Full Time/Benefits Eligible
• Monday-Friday - 8:00am - 6:00pm, 4-10 hour shifts variable days during the week and every other weekend
• Westerville, OH

Essential Functions and Responsibilities:

• Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
• Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling.
• Document nursing triage notes into the EHR system for clear and concise documentation.
• Document phone call details in tracking system for department data tracking and collection.
• Assess, identify, and close patient care gaps.
• Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.

Qualifications:

Education, Licensures & Certifications

• Required: Bachelor’s degree in Nursing
• Required: Active and unrestricted registered nurse license in the state of Ohio
• Required: 2 years minimum of Register Nurse experience in a hospital and/ or medical practice setting
• Preferred: Experience in telephonic nursing triage

Knowledge, Skills & Abilities

• Exceptional active listening, communication, and documentation skills
• Excellent customer service skills, and mind-set
• Ability to work on a team and display a positive attitude
• Ability to adapt to department growth, expansion, and policies/ procedures
• Ability to offer flexible work hours, including the ability to work weekend hours
• Basic knowledge of Microsoft Office Programs, such as Excel
• Proficient knowledge of electronic health records
• Excellent listening, communication and documentation skills
• Proficient in clinical practice protocols and telemedicine patient care
• Strong knowledge of medical terminology
• Excellent relationship building skills
• Possesses customer service-oriented mindset

Qualifications

Skills

Behaviors

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Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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