Triage Specialist-RN (Day Shift)- Care Navigation

Central Ohio Primary Care; Westerville (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Full Time

Weekend hours possible

Job summary

Central Ohio Primary Care in Westerville, OH is hiring a Triage Specialist to perform thorough telephonic nursing triage for acute and chronic complaints, documenting interactions in EPIC and coordinating patient appointments and homecare instructions.

The role requires strong listening, communication, and teamwork, with flexible hours including weekend shifts and a full-time benefits package. Collaboration with physicians and staff ensures high-quality patient care.

Qualifications

• Bachelor's degree in Nursing required.
• Active, unrestricted Ohio RN license required.
• Minimum 2 years RN experience in hospital or medical practice.
• Telephonic nursing triage experience preferred.

Responsibilities

• Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
• Navigate multiple electronic platforms to assess health complaint and scheduling.
• Document triage notes in the EHR system.
• Document phone call details in tracking system.
• Assess and close patient care gaps.
• Collaborate with COPC staff, offices, and physicians to deliver high-quality care.

Skills

Active listening

Communication

Documentation

Customer service

Team player

Flexibility

Microsoft Office

EHR proficiency

Telemedicine

Medical terminology

Education

Bachelor’s degree in Nursing

Ohio RN license (active, unrestricted)

2 years RN experience in hospital/medical practice

Telephonic nursing triage experience (preferred)

Job description

The Triage Specialist conducts a thorough telephonic nursing triage for acute and chronic medical complaints and uses electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members.

• Full Time/Benefits Eligible
• Monday-Friday - 8:00am - 6:00pm, 4-10 hour shifts variable days during the week and every other weekend
• Westerville, OH

Essential Functions and Responsibilities:

• Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
• Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling.
• Document nursing triage notes into the EHR system for clear and concise documentation.
• Document phone call details in tracking system for department data tracking and collection.
• Assess, identify, and close patient care gaps.
• Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.

Qualifications:

Education, Licensures & Certifications

• Required: Bachelor’s degree in Nursing
• Required: Active and unrestricted registered nurse license in the state of Ohio
• Required: 2 years minimum of Register Nurse experience in a hospital and/ or medical practice setting
• Preferred: Experience in telephonic nursing triage

Knowledge, Skills & Abilities

• Exceptional active listening, communication, and documentation skills
• Excellent customer service skills, and mind-set
• Ability to work on a team and display a positive attitude
• Ability to adapt to department growth, expansion, and policies/ procedures
• Ability to offer flexible work hours, including the ability to work weekend hours
• Basic knowledge of Microsoft Office Programs, such as Excel
• Proficient knowledge of electronic health records
• Excellent listening, communication and documentation skills
• Proficient in clinical practice protocols and telemedicine patient care
• Strong knowledge of medical terminology
• Excellent relationship building skills
• Possesses customer service-oriented mindset