Triage Nurse

DARCIE SOOTIN; Dayton (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

DARCIE SOOTIN is seeking a Clinical Triage Nurse to handle incoming patient calls regarding clinical questions, patient education, prescription refills, and post-operative follow up calls. The role involves heavy patient interaction via phone and coordinating with providers for hospital consults.

Requires Ohio RN licensure, CPR after 6 months, and a minimum of 1 year nursing experience. Proficiency with EMR and strong communication skills are essential for success in this role.

Qualifications

• Ohio RN licensure in good standing.
• CPR Certification – after 6 months on the job.
• High School Diploma or equivalent required.
• Diploma from an accredited school/college of nursing required.
• Minimum 1 year nursing experience.
• Experience with Electronic Medical Record (EMR) software.
• Strong communication and organizational skills.
• Ability to explain complex information clearly.

Responsibilities

• Handle incoming patient calls regarding clinical questions and education.
• Accurately document patient questions and concerns in the EMR.
• Provide post-operative follow-up calls to patients.
• Direct hospital consults to the appropriate provider.
• Support patients and families with professional communication.
• Maintain knowledge of physician standing orders.

Skills

Attention to detail

Effective communication

Basic computer skills

Explain complex info clearly

Education

High School Diploma or equivalent

Diploma from accredited School/College of Nursing

Tools

EMR software

Job description

Description

POSITION OVERVIEW

The Clinical Triage Nurse handles all incoming patient calls regarding clinical questions, patient education, prescription refills, and making required post-operative care follow up calls. The Clinical Triage Nurse will have heavy patient interaction via phone. Responsible for facilitating other clinical phone calls for providers including hospital consults.

Essential Duties And Responsibilities

• Handles incoming patient calls regarding clinical questions, prescription refills, and making required post op follow up calls.
• Accurately and efficiently document the patient questions and concerns in the electronic medical record.
• Support patients and families as needed. Calmly handle difficult patients/families and maintain a professional manner.
• Conduct patient education and training while maintaining current knowledge of pre- and post-operative instructions.
• Triage patients who need to be seen. Work-in patients per physician’s preferences and appropriately notify staff of work-in appointments. Ensure medical records are prepared/available for such appointments.
• Maintain current knowledge of each physician’s standing orders.
• Direct hospital consults to the correct physician while taking complete and accurate information to assist the physician.
• Handle other duties and special projects as assigned.

Requirements

COMPANY PROVIDED DEVELOPMENT OPPORTUNITIES

License/Certifications

• RN licensure in good standing in the State of Ohio.
• CPR Certification – after 6 months on the job

Education, Experience & Knowledge Requirements

Education

• High School Diploma or equivalent required.
• Diploma from an accredited school/college of nursing required

Experience

• Minimum 1-year nursing experience (required)

Knowledge & Skills

• Previous experience with Electronic Medical Record (EMR) software required.
• Attention to detail, timeliness and strong organization skills required.
• Effective interpersonal and communication skills.
• Basic computer knowledge.
• Ability to communicate and articulate complex information simply.