Triage Specialist - Hybrid in TX

QualDerm Partners; Austin (TX); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

401(k) Plan with company match

Paid Time Off

Company-Paid Life Insurance

Disability Protection

Employee Assistance Program

Exclusive Employee Discounts

Referral Bonus Program

Job summary

A leading dermatology practice in Austin is seeking a Triage Specialist to support dermatology patients through effective phone triage. In this hybrid role, you will handle patient inquiries, relay important medical information, and document interactions accurately. Candidates should have a minimum of 3 years of experience as a Medical Assistant and possess excellent communication skills. This position offers competitive pay, comprehensive health coverage, and paid time off.

Qualifications

• 3 years minimum experience as a Medical Assistant.
• CCMA/RMA Certification preferred.
• Experience handling medical calls and patient interactions.

Responsibilities

• Answer phones and return voicemails to assist patients.
• Relay pathology results and schedule procedures.
• Document all patient conversations in system.
• Explain Mohs procedures and pre-op steps to patients; assist clinical teams.

Skills

Verbal communication skills

Written communication skills

Medical terminology understanding

Experience in patient scheduling

Education

High School Diploma

CCMA/RMA certification preferred

Job description

Hybrid Position

Hybrid position; in office 3 - 4 days per week.

About QualDerm Partners

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. We are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Mission

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.

Purpose

The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.

Essential Duties and Responsibilities

• Answer phones and return voicemails to handle all questions and/or transfer accordingly.
• Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge.
• Relay pathology results including biopsies, scheduling returns, and minor procedures.
• New patient scheduling, making charts and notes.
• Answer questions to patient's satisfaction using basic medical terminology and understanding.
• Document all conversations appropriately in EMA.
• Schedule various surgeries in template according to provider specific needs and guidelines.
• Prioritize skin cancers based on type, subtype, size, location, and aggressive nature.
• Explain Mohs procedures to patients—what to expect.
• Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.

Requirements

• High School Diploma or higher.
• 3 years minimum experience as a Medical Assistant.
• CCMA/RMA Certification preferred.
• Excellent verbal and written communication skills.
• Experience with answering phones, voicemails, medical understanding of surgical procedures, common pathology diagnoses, stat emergent situations, charting and patient scheduling.

Benefits

• Competitive Pay.
• Comprehensive Health Coverage (Medical, Dental, Vision).
• Generous 401(k) Plan with company match.
• Paid Time Off (PTO) with holidays and floating holidays.
• Company-Paid Life Insurance.
• Disability Protection.
• Additional Wellness Plans (Accident, critical illness, identity theft protection).
• Employee Assistance Program (EAP).
• Exclusive Employee Discounts.
• Referral Bonus Program.

Equal Opportunity

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.