Lead, Clinical

QualDerm Partners; Brentwood (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Disability protection

Wellness plans

Employee discounts

Referral bonus program

Job summary

A dermatology and aesthetics wellness organization is seeking an experienced Lead, Clinical to oversee EMA ModMed and mentor new medical assistants. Responsibilities include managing patient flow, inventory, and compliance with HIPAA standards. The ideal candidate will have a high school diploma, medical assistant certification, and strong communication skills. Competitive pay and comprehensive benefits offered.

Qualifications

• Proven experience as a Medical Assistant or similar role in a clinical setting.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Strong attention to detail in a fast-paced environment.
• Knowledge of medical terminology and dermatology practices.
• Strong communication skills, both verbal and written.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Excellent organizational skills with attention to detail in a fast-paced environment.
• Basic proficiency in using electronic health records (EHR) systems and general office software.

Responsibilities

• Serve as the practice's primary superuser for EMA ModMed.
• Provide on-the-job training and mentorship for new medical assistants.
• Manage inventory and ensure proper disposal of expired medications.
• Deliver feedback to the Office Manager to support team performance and development.
• Communicate and implement new protocols and procedures effectively within the department.
• Schedule procedures, call in prescriptions, manage preauthorizations, and coordinate care with outside specialists.
• Document all clinical interactions accurately in the EMA ModMed EMR.
• Maintain patient privacy and HIPAA compliance.

Skills

Medical terminology knowledge

Strong communication skills

Organizational skills

Basic EHR proficiency

Education

High school diploma or equivalent

Certification as a Medical Assistant

Tools

EMA ModMed (EMR)

Job description

Overview

Be part of a mission-driven organization dedicated to excellence in dermatology, skin cancer treatment, cosmetic services, and plastic surgery. At QualDerm Partners, we are a national leader in skin and aesthetics wellness, supporting patients on their long-term care journey. We are seeking an experienced and motivated Lead, Clinical to join our team.

Responsibilities

• Serve as the practice's primary superuser for EMA ModMed.
• Act as the go-to resource for providers and staff for issues related to supplies, medical assistant coverage, EMA system troubleshooting, and patient flow management.
• Provide on-the-job training and mentorship for new medical assistants.
• Deliver feedback to the Office Manager to support team performance and development.
• Communicate and implement new protocols and procedures effectively within the department.

• Optimize patient flow by reallocating MAs based on volume and assisting teams during high-demand periods.
• Assign staff to manage incoming calls and administrative duties as needed.
• Ensure patient visits are efficiently coordinated, including managing late appointments per provider discretion.

• Manage inventory: order, sort, store, and restock all medical supplies while maintaining accurate records.
• Monitor financial policies, assist in resolving billing issues, and support front office operations when needed.
• Conduct weekly maintenance checks, including eye wash station inspections and equipment sterilization.
• Enforce infection control and OSHA Blood Borne Pathogen compliance across the office.

• Room patients, collect medical histories, prepare procedure rooms, and assist providers during examinations.
• Assemble and sterilize surgical trays, assist with numbing, and anticipate provider needs during procedures.
• Handle lab/pathology specimens, complete requisition forms, and ensure proper documentation and communication of results.
• Schedule procedures, call in prescriptions, manage preauthorizations, and coordinate care with outside specialists.
• Document all clinical interactions accurately in the EMR (EMA ModMed).
• Maintain patient privacy and compliance with HIPAA standards.

• Keep exam rooms clean, organized, and fully stocked.
• Oversee the maintenance and documentation of all medical equipment and ensure the proper disposal of expired medications.
• Manage sample medication inventory and enforce safety protocols.

Qualifications

• High school diploma or equivalent; certification as a Medical Assistant preferred.
• Proven experience as a Medical Assistant or similar role in a clinical setting.
• Knowledge of medical terminology and practices relevant to dermatology.
• Strong communication skills, both verbal and written, to interact with patients and staff effectively.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Excellent organizational skills with attention to detail in a fast-paced environment.
• Basic proficiency in using electronic health records (EHR) systems and general office software.

Benefits

• Competitive Pay - Attractive compensation to reward your hard work
• Comprehensive Health Coverage - Medical, Dental, and Vision plans
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) - Accrue PTO from day one, plus 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance - Basic life coverage with optional additional plans
• Disability Protection - Short-term and long-term disability coverage
• Wellness Plans - Accident, critical illness, and identity theft protection plans
• Employee Assistance Program (EAP) - Confidential support for personal or work-related challenges
• Exclusive Employee Discounts - Discounts on products and services
• Referral Bonus Program - Bonuses for referring qualified candidates

Equal Opportunity

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full-time basis.